Experience

1 - 2 years.
‍

Position Summary

This role will support our finance department by managing day-to-day financial operations, maintaining accurate records, and assisting with financial reporting and analysis.
‍

Key Responsibilities:

Process and record financial transactions, including accounts payable and receivable.
Assist in preparing month end tasks
Contribute to the improvement of financial processes and procedures.
‍

Knowledge (Hard Skills):

Financial Accounting and reporting: understanding basic financial report.
Financial record keeping: ability to use accounting software for data entry and record-keep.
Risk management and internal control: understanding of the internal control framework and follow it.
Communication and collaboration: ability to follow instruction and escalate issues, able to effectively communicate financial data with stakeholders.
‍

Core Skills (Soft Skills):

Management accounting and financial management: ability to understand double entry and able to post journal.
Analytical thinking: able to analyze basic financial data and reach reasonable conclusion.
Process analysis and project management: able to break down a task and describe the tasks involved and their relationship to each other.
Business Acumen: basic understanding of business operations and know how finance administration tasks support day-to-day operations.
‍

Knowledge Contribution

N/A

Experience

2 years +
‍

Position Summary

This role will support the accounting department in maintaining accurate financial records, assisting with various accounting tasks, and contributing to the overall efficiency of our financial operations.

Key Responsibilities:

Assist in the preparation of monthly financial statements.
Perform account reconciliations and resolve discrepancies.
Process accounts payable and accounts receivable transactions.
Help with monthly closings and year-end audit preparations.
Maintain and update financial databases and spreadsheets.
Support senior accountants and finance managers with ad-hoc projects and analysis
Help improve and streamline accounting processes and procedures.
‍

Knowledge (Hard Skills):

Financial Accounting and reporting: understanding of fundamental accounting principles, familiar with accounting cycle
Reconciliation and basic analysis: ability to reconcile accounts, understanding of financial analysis techniques, e.g. variance analysis, ratio analysis.
Risk management and internal control: understanding of the internal control framework and follow it.
Communication and collaboration: ability to follow instruction and escalate issues, able to effectively communicate financial data with stakeholders.
Change management: ability to propose and adapt to new workflow.
‍

Core Ability (Soft Skills):

Management accounting and financial management: understanding of accruals and the impact on the financial report, able to reconcile accounts.
Analytical thinking: able to analyze basic financial data and reach reasonable conclusion.
Process analysis and project management: able to map a process, identifying the order of tasks. contributes to an improvement project by working within a team.
Busniess Acumen: familiarity with company's core busniess and service, awareness of how accounting process support day-to-day opertions.
‍

Knowledge Contribution:

Develop and deliver 2 courses per year, for Junior Staff

Experience

3 - 5 years
‍

Position Summary

This roll require a strong understanding of accounting principles and the ability to provide strategic financial insights.
‍
Key Responsibilities:

Financial Accounting:
- Prepare and analyze financial statements
- Ensure compliance with financial regulations
- Manage the month-end and year-end close processes
- Coordinate with external auditors for annual audits
- Maintain and improve internal financial controls.‍
Financial Planning & Analysis:
- Develop and maintain financial models for forecasting and budgeting
- Perform variance analysis between actual results and budgets/forecasts
- Provide financial analysis to support strategic decision-making
- Prepare and present financial reports and KPIs to management
- Collaborate with various departments to gather data for financial planning.
General:
- Identify and drive process improvements in financial operations
- Assist in special projects and ad-hoc analyses as needed
- Support the development and implementation of financial systems and tools.

Knowledge (Hard Skills):

Financial Accounting and reporting: experience in maintaining accurate and up-to-date accounting record, proficiency in preparing and analyzing finance statement
Financial modeling and forecasting: ability to analyze financial data and generate insightful reports, skill in data visualization and presentation
Risk management and internal control: familiar with internal control framework and risk assessment, ability to identify and mitigate financial risks
Business partnering: ability to communicate financial information effectively to stakeholders
Change management: ability to create complete workflow
‍

Core Skills (Soft Skills):

Management accounting and financial management: able to monitor and control expenditure. Able to interpret the impact of unusual figures identified. Able to prepare budget and forecast in corporation with operational manager.
Analytical thinking: able to draw conclusions and assess impact from analysis and interpretation of financial data
Process analysis and project management: able to analyze critically identifying problems or inefficiencies and able to suggest changes for improvement.
Business Acumen: knowledge of the company's revenue streams, cost structure, and key business drivers
‍

Knowledge Contribution

Develop and deliver 2 courses per year, for Junior Staff

Experience

5+ years
‍

Position Summary

This roll require a strong understanding of accounting principles and the ability to provide strategic financial insights.

‍

Knowledge (Hard Skills):

Financial Accounting and reporting: ability to analyse financial statement and has the profound knowledge of the requirement and regulation of financial reporting
Financial modelling and forecasting: ability to build and analyse financial model
Risk management and internal control: understand financial risks and has the knowledge of internal controls and the application in financial process
Business partnering: strong communication and interpersonal skills for effective collaboration with cross-functional teams
Change management: ability to manage financial projects and initiatives

‍

Core Skills (Soft Skills):

Financial Accounting and reporting: ability to analyse financial statement and has the profound knowledge of the requirement and regulation of financial reporting
Financial modelling and forecasting: ability to build and analyse financial model
Risk management and internal control: understand financial risks and has the knowledge of internal controls and the application in financial process
Business partnering: strong communication and interpersonal skills for effective collaboration with cross-functional teams
Change management: ability to manage financial projects and initiatives

‍

Knowledge Contribution

Management accounting and financial management: ability to analyse and interpret complex financial statements to identify trends and significant message using financial matrix. Able to contribute to content of business plan covering service years and to prepare the company budgeting and forecasting
Analytical thinking: able to make appropriate recommendations from financial analysis and evaluate effectiveness of data
Process analysis and project management: able to identify control procedures and initiate the new procedure
Business Acumen: profound understanding of the overall business model, operation and value chain, knowledge of the organisation's strategy objective, goals and growth plans

Experience:

5+ years

Position Summary:

This role is responsible for leading a group of finance professionals, ensuring the accuracy and timeliness of financial reporting, and providing strategic financial guidance to support the organization's growth and profitability.

Knowledge (Hard Skills):

Financial Accounting and reporting: ability to analyse financial statement and has the profound knowledge of the requirement and regulation of financial reporting
Financial modelling and forecasting: ability to build and analyse financial model
Risk management and internal control: understand financial risks and has the knowledge of internal controls and the application in financial process
Business partnering: strong communication and interpersonal skills for effective collaboration with cross-functional teams
Change management: ability to manage financial projects and initiatives

‍

Core Skills (Soft Skills):

Management accounting and financial management: ability to analyse and interpret complex financial statements to identify trends and significant message using financial matrix. Able to contribute to content of business plan covering service years and to prepare the company budgeting and forecasting
Analytical thinking: able to make appropriate recommendations from financial analysis and evaluate effectiveness of data
Process analysis and project management: able to identify control procedures and initiate the new procedure
Business Acumen: profound understanding of the overall business model, operation and value chain, knowledge of the organisation’s strategy objective, goals and growth plans

‍

Knowledge Contribution:

Experience:

5 years +

Position Summary:

This role is responsible for managing a team of financial accounting professionals, ensuring the accuracy and integrity of financial reporting, and partnering with business stakeholders to drive financial decision-making.

‍

Key Responsibilities:

Team Management: Recruit, train, and develop a high-performing finance team, fostering a culture of continuous improvement
Assign and oversee the completion of tasks and projects, ensuring deadlines are met
Provide regular feedback, coaching, and performance evaluations to team members
Financial Accounting & Reporting: Oversee the preparation and analysis of monthly, quarterly, and annual financial statements
Ensure compliance with financial regulations and standards, and internal financial controls Manage the month-end and year-end close processes, identifying and implementing process improvements
Serve as the primary point of contact for external auditors and regulatory bodies Develop and maintain robust financial policies, procedures, and systems
Business Partnering: Collaborate with department heads and business unit leaders to understand their financial needs and provide strategic guidance analyse financial data and present insights to support decision-making and drive business performance Participate in the development of annual budgets and long-term financial plans Identify opportunities for process optimisation and system enhancements Contribute to the overall financial management and strategic direction of the organization

Knowledge (Hard Skills):

Financial Accounting and reporting: ability to analyse financial statement and has the profound knowledge of the requirement and regulation of financial reporting
Financial modelling and forecasting: ability to build and analyse financial model
Risk management and internal control: familiarly with financial risks and has the profound knowledge of internal controls and the application in financial process, able to identify control procedures and initiate the new procedures
Business partnering: strong communication and interpersonal skills for effective collaboration with cross-functional teams, able to evaluate effectiveness of data and make appropriate recommend actions from financial analysis 5.Change management: ability to lead financial projects and initiative

Core Skills (Soft Skills):

Business Acumen: profound understanding of the overall business model, operation and value chain, knowledge of the organisation’s strategy objective, goals and growth plans
Team management: ability to lead a team to fulfil the BAUSLA and align team' goals with department strategies

Knowledge Contribution:

This department has no competencies at this time but may be added later.

Experience

N/A
‍

Position Summary

User Account Management: Create, modify, and manage user accounts across various systems and applications. Ensure timely provisioning and de-provisioning of user access.

Desktop Support: Provide technical support for end-users, resolving hardware and software issues. Install, configure, and maintain desktop operating systems and applications.

System Monitoring: Monitor system performance and resource utilization. Implement basic troubleshooting procedures for system alerts.

Documentation: Maintain up-to-date documentation for system configurations and procedures. Assist in creating user guides and support documentation.

Patch Management: Implement routine patching and updates for operating systems and applications.Coordinate with vendors for patch releases and software updates.

‍

Key Responsibilities:

N/A
‍

Knowledge (Hard Skills):

N/A
‍

Core Skills (Soft Skills):

N/A
‍

Knowledge Contribution

N/A

Experience

N/A
‍

Position Summary

Server Administration: Administer and maintain server infrastructure, ensuring optimal performance. Configure and manage server roles, services, and permissions.

Network Administration: Configure and troubleshoot network devices, including routers and switches. Monitor network performance and implement necessary optimizations.

Backup and Recovery: Conduct routine backups of critical data and verify data integrity. Assist in developing and testing disaster recovery plans.

Project Support: Assist in the planning and implementation of IT projects. Collaborate with cross-functional teams on system-related project tasks. Investigate and resolve complex system and network issues. Provide technical support for escalated incidents. Collaborate with cross-functional teams to facilitate communication and cooperation between development and operations. Provide technical support and expertise to resolve production issues.

Security Management: Implement and enforce security policies and access controls. Conduct routine security audits and vulnerability assessments. Implement security best practices in infrastructure and code deployments. Ensure compliance with industry standards and organizational security policies.

‍

Key Responsibilities:

N/A
‍

Knowledge (Hard Skills):

N/A
‍

Core Skills (Soft Skills):

N/A
‍

Knowledge Contribution

N/A

Experience

N/A
‍

Position Summary

Architecture and Design: Lead the design and implementation of complex server and network architectures. Evaluate and recommend technologies for system enhancements.

Automation: Develop and implement automation scripts for routine tasks. Explore opportunities for process improvement through automation.

Advanced System Monitoring: Conduct capacity planning for server infrastructure and network resources. Proactively identify and address potential performance bottlenecks.

Project Incident Management and Response: Establish incident management processes and lead responses to critical incidents. Collaborate with security teams to enhance incident response procedures.

Advanced Security Management: Implement advanced security measures and response protocols. Lead incident response efforts for system-related security incidents.

Mentorship: Mentor junior system administrators and provide technical guidance. Collaborate with other IT teams on cross-functional projects.

‍

Key Responsibilities:

N/A
‍

Knowledge (Hard Skills):

N/A
‍

Core Skills (Soft Skills):

N/A
‍

Knowledge Contribution

N/A

Experience

N/A
‍

Position Summary

Team Management: Manage and lead the IT support team, overseeing day-to-day operations. Develop and execute team goals and performance metrics.

Strategic Planning: Contribute to the development of IT support strategies and goals. Align IT support initiatives with overall organizational objectives.

Service Desk Operations: Oversee service desk operations, ensuring timely resolution of user issues. Implement and optimize ITIL-based service management processes.

Policy Development: Develop and enforce IT policies and procedures. Ensure compliance with industry regulations and standards.

Mentorship: Mentor junior system administrators and provide technical guidance. Collaborate with other IT teams on cross-functional projects.

Continuous Improvement: Identify opportunities for process improvement within the IT support function. Implement strategies to enhance customer satisfaction and support efficiency.

‍

Key Responsibilities:

N/A
‍

Knowledge (Hard Skills):

N/A
‍

Core Skills (Soft Skills):

N/A
‍

Knowledge Contribution

N/A

Position Summary:

This role will have basic data analysis skills to be able to deliver basic reports, under direction from senior team members.

Hard Skills (tech):

Data Analysis& SQL: Basic proficiency
Familiarity with Data Visualization tools(e.g., Tableau, Power BI)
Proficiency in Excel and other spreadsheet tools
Basic knowledge of data cleaning and preparation
Understanding of basic statistical concepts and methods.

Soft Skills: (Non-tech):

Learning Agility: Eager to learn and apply new skills
Communication: Basic communication skills for reporting findings
Attention to Detail: Ensures accuracy in data entry and reporting
Time Management: Manages time effectively to complete tasks
Team Collaboration: Works well under the guidance of senior analysts
Willingness to learn from and support team members
Ability to approach problems methodically and come up with solutions.

Work Contribution:

Applies analytical and critical thinking skills to identify trends and insights.
Assists in data collection and cleaning processes
Generates basic reports and dashboards
Supports the data team in various administrative tasks -Learns and applies new tools and techniques as required
Availability to support in

Knowledge Contribution:

Participates in training and development programs, knowledge sharing sessions, etc.
Contributes to team meetings and discussions
Stays informed about basic data concepts and industry practices
Provides support in documenting data processes and procedures
Validates data and spots errors and inconsistencies in data

Position Summary:

This role will predominantly focus on data analysing and reporting for senior managers to make crucial business decisions. Using visualization, metrics, reports and analysis, this role will take raw data and present it to the team or management to help them make data-driven decisions for New Aim.

Hard Skills (tech):

Data Analysis& SQL: Advanced proficiency
Basic proficiency in Python or R for data manipulation
Experience with Data Visualization tools(e.g., Tableau, Power BI)
Basic understanding of Statistical Analysis
Knowledge of basic ETL processes
Familiarity with Excel and other spreadsheet tools

Soft Skills (Non-tech):

Problem-Solving: Ability to analyse data and identify trends and patterns independently
Communication: Good communication skills for presenting data insights
Attention to Detail: High level of accuracy in data analysis and reporting
Time Management: Ability to manage multiple tasks and meet deadlines
Team Collaboration: Works well in a team environment
Operational Efficiency: Identifies inefficiencies in business processes and providing data-driven recommendations to streamline operations and reduce costs

Work Contribution:

Supports senior analysts in data-related projects
Conducts routine data analysis and generates reports
Assists in maintaining data quality and integrity
Collaborates with other departments to understand their data needs
Regular Reporting: Creates and maintains regular reports and dashboards that track key performance indicators (KPIs), enabling stakeholders to monitor business performance and progress. Contribute and supports the implementation the work required to ensure the strategic initiatives are fulfilled

Knowledge Contribution:

Contributes to the development of data documentation and standard operating procedures (SoPs)
Participates in internal training sessions and knowledge-sharing meetings
Keeps up-to-date with industry trends and new data tools
Provides feedback on data processes to improve efficiency

Position Summary:

This role will oversee and manage day-to-day Business-As-Usual (BAU) operations and delivering comprehensive analytical support to our stakeholders. It requires requiring proficiency in project management to seamless guidance of data analytics initiatives. projects are quintessential for deriving actionable insights, with the incumbent overseeing the transformation, meticulous querying, and delivery of data in a manner that supports robust data-driven decision-making for the entire organization.

Hard Skills (Tech):

Data Analysis& SQL, Python: Advanced proficiency in data analysis
Data transformations: Proficiency in Python for statistical analysis and machine learning tasks.
Data Visualization: Proficiency in advanced data visualization techniques, including custom visuals.
Data Modelling and Architecture: Proficiency in designing data models, database architecture, and ETL processes.
Advanced Modelling and Forecasting: Developing sophisticated predictive models and forecasts to anticipate business trends, customer behaviour, and market changes, enabling proactive planning and strategy.

Soft Skills (Non-tech):

Project Management: Experience with leading in project team. Understanding of continuous integration and continuous delivery (CI/CD) principles. Experience with Agile release planning and execution.
Business Acumen: Strong understanding of business principles and concepts. Ability to develop and implement data analytics strategies that align with business objectives.
Team Collaboration: Collaborative work with stakeholders, IT, and business units to achieve objectives. Excellent critical thinking skills to lead business units to FIVE VALUES.
Strong understanding of business processes and objectives.

Work Contribution:

Leads projects to contribute to income/cost/customer experience/organisational capability (FIVE VALUES).
Identifies areas where the application of statistical techniques to analyse and interpret data is appropriate and implements the work- communicates and present findings and recommendations to stakeholders. Drives& implements specific initiatives according to the strategic outlines, and directed by T5

Knowledge Contribution:

Develops Sops in collaboration with other departments
Develops internal training courses.
Mentors junior levels
Strategic decision support by providing data-driven insights that inform and support strategic business decisions, helping to guide the company’s direction and priorities.

Position Summary

This role will oversee and direct a segment of the organization's data analytics function. This involves developing and executing a comprehensive data strategy as well as managing a team of data analysts or data scientists and collaborating with various departments to drive data-driven decision-making. They will drive the use of analytics to translate data into actionable insights that contribute to the organization's strategic goals and growth.

‍

Knowledge (Hard Skills):

- Data Analysis & SQL, Python: Expert proficiency
- Advanced Statistical Analysis & Machine Learning
- Data Architecture & Engineering: Proficient with ETL processes and data warehousing
- Experience with Big Data Technologies (e.g., Hadoop, Spark)
- Proficient in Data Visualization tools (e.g., Tableau, Power BI)
- Strong knowledge of data management technologies and platforms (e.g., databases, data lakes, cloud services).
- Strong understanding of data architecture and data engineering process

‍

Core Ability (Soft Skills):

- Leadership: Proven leadership skills with the ability to manage large projects
- Strategic Thinking: Ability to develop long-term strategies and translate them into actionable plans
- Communication: Excellent communication skills to articulate complex data insights to stakeholders
- Mentorship: Experience in mentoring and developing junior analysts
- Project Management: Expertise in managing large, complex projects
- Knowledge of regulatory requirements related to data privacy and protection (e.g., GDPR, CCPA).
‍

Work Contribution:

- Leads high-impact projects that significantly contribute to business growth
- Develops and implements data governance policies
- Drives innovation in data practices and solutions
- Collaborates with C-level executives on a day-today to align data strategies with business goals
- Operational Efficiency: Streamlines data processes and improving data quality, which leads to more reliable analysis and faster decision-making, thereby increasing overall operational efficiency.
- Commitment to ethical data practices and integrity in data handling
- Optimization of Business Processes: Identifies inefficiencies and areas for improvement within business processes through data analysis, leading to cost savings and operational efficiency. Leads Strategic Initiatives and scopes future initatives

‍

Knowledge Contribution:

- Develops company-wide data strategies and best practices
- Leads training programs and workshops for the entire data team
- Publishes white papers and contributes to industry forums
- Spearheads research initiatives to explore new data technologies
- Promotes organisational change and fosters a data-driven culture across New Aim.
- Risk Management: Identifies and mitigate risks, enhancing the company’s ability to manage uncertainty and protect against potential losses.
- Project Management: Expertise in managing large, complex projects

Position Summary:

Experience:

Hard Skills (Tech):

Basic programming knowledge in relevant languages (e.g., Python, JavaScript, Go, Rust). Understanding of basic software development processes and tools (e.g., version control with Git). Familiarity with debugging and troubleshooting simple code issues.

Soft Skills (Non-tech):

Ability to follow instructions and work under supervision. Eagerness to learn and ability to quickly absorb new technical information. Effective communication skills, especially in asking for help and clarifying requirements.

Work Contribution:

Supports small-scale components of larger projects under supervision. Contributes to bug fixes and minor enhancements of existing software. Assists in testing and documenting software projects.

Knowledge Contribution:

Actively participates in learning opportunities to gain a better understanding of project workflows and technologies. Contributes to team knowledge through regular updates on tasks and challenges faced. Maintains accurate documentation of code and processes as per team standards.

Position Summary:

Experience:

Hard Skills (Tech):

Proficiency in multiple programming languages and tools relevant to the project. Ability to design, implement, and test software modules or components. Understanding of software architecture and basic design patterns.

Soft Skills (Non-tech):

Good problem-solving skills and the ability to work independently on assigned tasks. Capability to collaborate effectively within a team. Ability to manage time effectively and meet deadlines.

‍

Work Contribution:

Independently handles well-defined modules of larger projects. Ensures code quality and functionality through comprehensive testing. Can manage smaller projects or distinct aspects of larger projects, including planning and implementation

Knowledge Contribution:

Adopts and promotes best practices in coding and testing within the team. Contributes to the creation and updating of Standard Operating Procedures (SOPs). Participates in peer reviews and provides constructive feedback to improve team outputs.

Position Summary:

Experience:

Hard Skills (Tech):

Advanced knowledge of software development practices and principles. Experience with architecture design and the ability to make critical system-wide decisions. Proficiency in code optimization and performance improvements.

Soft Skills (Non-tech):

Leadership and mentoring skills to guide less experienced engineers. Strong analytical and strategic thinking capabilities. Excellent communication skills, including the ability to present complex technical information clearly.

Work Contribution:

Leads significant portions of major projects or oversees multiple smaller projects. Enhances project efficiency and performance by introducing innovative solutions and optimizations. Ensures adherence to deadlines and quality standards across projects.

Knowledge Contribution:

Acts as a mentor to junior team members, providing guidance and training. Leads the development and implementation of new methodologies or technical standards. Shares expert knowledge through presentations, workshops, or written content to enhance team capabilities

Position Summary:

Experience:

Hard Skills (Tech):

Expertise in system architecture and advanced technologies pertinent to the business. Strong grasp of scalable and robust software design. Ability to evaluate new technologies and incorporate them into existing systems.

Soft Skills (Non-tech):

Leadership skills, with the ability to manage multiple projects and teams. Strong decision-making skills and the ability to handle high-pressure situations. Excellent stakeholder management skills, capable of navigating both technical and business discussions effectively.

Work Contribution:

Responsible for the overall planning, execution, and success of complex engineering projects. Makes strategic decisions that influence project outcomes and business objectives. Manages resources effectively to ensure project deliverables are met on time and within budget.

Knowledge Contribution:

Establishes best practices and sets technical standards for the engineering teams. Facilitates knowledge sharing across departments to foster innovation and efficiency. Develops comprehensive documentation and training programs to ensure team growth and continuity

‍

Experience:

0 - 1 years after graduating

‍Hard Skiils:

‍· Produce basic documentation
· Create simple process map diagrams following standards
· Active participation in the standard Agile ceremonies including documentation and questioning during ceremonies
· Deliver simple user stories and acceptance criteria under guidance
· Work with other more senior BAs with the intent of upskilling
· Understanding of BA tools provided and using them in an efficient manner
· Develop relationships with stakeholders - under initial guidance

Soft Skills: ‍

Business Acumen: actively particiaptes and contributes to team projects. Learning Agility:
Communication: able to commiunicate with team and mentor Time Management:
Team : Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

‍

Experience:

1 - 3 years after graduating

‍Hard Skiils:

· Gather and map business requirements to an end-to-end technology and/or business process solution.
· Stakeholder analysis, engagement and relationship building and management.
· Participate in technical solution options and design workshops, providing support to the business in the clarification of requirements throughout the design, build, test and implementation stages of the IT project.
· Decompose work through the agile lifecycle down to User Stories
· Process Modelling and Design (BPMN)
· Identify and define business value for initiatives and features
· Facilitate prioritisation in accordance with business need
· Facilitate agile cadences (Sprint planning, standups, backlog grooming/refinement, Story estimation - Planning Poker )
· Identify opportunities to create business value and improve the user experience for stakeholders.

Soft Skills: ‍

Business Acumen: actively particiaptes and contributes to team projects.

Learning Agility: Communication: Time Management:

Team : Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

‍

Experience:

2 - 4 years after graduating

‍Hard Skiils:

· Contribute to development of best practice foundations for the enterprise business analysis practice to deliver continuous improvement, transforming ways of working to deliver business value.
· Identify and respond to emerging trends and opportunities for business analysis, leading change to improve service performance and/or products to resolve major business analysis challenges.
· Provide subject matter professional advice in business analysis, to the Lead Business Analyst, Head of Digital Product, business unit leaders and cross-functional teams leading departmental process optimisation, compliance, and benefits realisation.
· Lead and deliver major and minor work packages focussed on Business Process Re-engineering and Business Process Modelling, Data Modelling, seeking to create business value
· Manage and support product backlog refinement including the definition and application of standards associated with the elicitation and documentation of requirements.
· Deliver and report on the progress of assigned tasks, identify and communicate risks and issues as they arise, and work collaboratively to mitigate and resolve them, respectively.
· Build a culture of continuous improvement, leveraging and evolving the Agile Ways of Working while operating under rapid change and complex situations
· Demonstrate strong leadership with a passion for agility and a coaching tool kit to support coaches, product managers, product owners, Head of Business units to problem solve and look for opportunities to continually improve
· Advocate the Agile best practice and standards across different business units to future proof chapter.

‍Soft Skills: ‍

Business Acumen: actively particiaptes and contributes to team projects.

Learning Agility: Communication: Time Management:

Team : Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

‍

Experience:

3 - 5 years after graduating

‍Hard Skiils:

‍

‍Soft Skills: ‍

Business Acumen: actively particiaptes and contributes to team projects.

Learning Agility: Communication: articulate ideas and propose solutions, across all levels

Team : Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

Experience:

3 - 5 years after graduating

‍Hard Skiils:

· Extensive knowledge and ability to train and lead team members on:
· Agile, User stories and Acceptance criteria (or test cases)
· Scrum Master capability
· Problem statement delivery
· Requirements elicitation techniques
· Lead on project (may be wide impact) and deliver and report on the progress of assigned tasks, identify and communicate risks and issues as they arise, and work collaboratively to mitigate and resolve them, respectively.
· Solution Design input.

‍Soft Skills: ‍

Business Acumen: actively particiaptes and contributes to team projects from Ideation to release. · Lead and deliver major and minor work packages focussed on Business Process Re-engineering and Business Process Modelling, Data Modelling, seeking to create business value
Learning Agility:
Communication: Across all levels of the company. Provide authoritative subject matter professional advice and leadership in business analysis, to the CIO, the executive, business unit leaders and cross-functional teams leading departmental process optimisation, compliance, and benefits realisation.
Time Management: Flexible to cater with demand flows
Team : Supports more senior team members with knowledge and company processes. · Demonstrate strong leadership with a passion for agility and a coaching tool kit to support coaches, product managers, product owners to problem solve and look for opportunities to continually improve
Line Management and mentoring of team
Problem solving skills: Ability to approach problems methodically and collaborate to find solutions. Can train and mentor team in these aspects.
Ability to provide solutions.

Experience:

4 - 7 years after graduating

‍Hard Skiils:

"· Provide thought leadership and help develop best practice foundations for the enterprise business analysis practice to deliver continuous improvement, transforming ways of working to deliver business value.
· Identify and respond to emerging trends and opportunities for business analysis, leading change to improve service performance and/or products to resolve major business analysis challenges.
· Provide authoritative subject matter professional advice and leadership in business analysis, to the CIO, the executive, business unit leaders and cross-functional teams leading departmental process optimisation, compliance, and benefits realisation.
· Lead and deliver major and minor work packages focussed on Business Process Re-engineering and Business Process Modelling, Data Modelling, seeking to create business value
· Manage and support product backlog refinement including the definition and application of standards associated with the elicitation and documentation of requirements.
· Deliver and report on the progress of assigned tasks, identify and communicate risks and issues as they arise, and work collaboratively to mitigate and resolve them, respectively.
· Build a culture of continuous improvement, leveraging and evolving the Agile Ways of Working while operating under rapid change and complex situations
· Demonstrate strong leadership with a passion for agility and a coaching tool kit to support coaches, product managers, product owners to problem solve and look for opportunities to continually improve
· Manage recruitment, development and the performance cycle business analysts, proactively mentoring and putting in place practices that encourage mastery of domain skills.
· Co-manage the Agile best practice and standards across different business units to future proof chapter.

‍Soft Skills: ‍

Business Acumen: actively particiaptes and contributes to team projects.

Learning Agility: Communication:

Team : Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

Experience:

4 - 7 years after graduating

‍Hard Skiils:

‍

Soft Skills: ‍

Business Acumen: actively particiaptes and contributes to team projects.

Learning Agility: Communication:

Team : Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

Experience:

5 - 8 years after graduating

‍Hard Skiils:

Lead the end-to-end product lifecycle, from ideation and research to launch and iteration.
Collaborate with stakeholders, including engineering, design, and business teams, to translate user needs and market insights into a compelling product vision and strategy.
Develop and maintain the product roadmap, ensuring alignment with business objectives and customer needs.
Facilitate product planning and prioritization, using data-driven decision making to guide feature development.
Manage the product backlog, working with the engineering team to ensure efficient and timely delivery.
Continuously gather and analyze user feedback, market trends, and competitive intelligence to inform product enhancements and innovations.
Communicate progress, roadmaps, and key metrics to cross-functional teams and executive leadership.
Mentor and guide more junior product managers, sharing best practices and domain expertise.

‍Soft Skills: ‍

Strategic Thinking:
Ability to develop a clear product vision and strategy aligned with business objectives
Skill in analyzing market trends, user needs, and competitive landscape to inform product decisions
Capacity to identify opportunities for product innovation and growth
Product Lifecycle Management:
Expertise in managing the full product lifecycle, from ideation to launch and iteration
Skill in defining product requirements, prioritizing features, and collaborating with cross-functional teams
Ability to create and maintain a detailed product roadmap
Data-Driven Decision Making:
Proficiency in using data and analytics to inform product decisions and measure performance
Skill in interpreting user feedback, market trends, and competitive intelligence to drive product enhancements
Ability to present data-driven insights to stakeholders and executive leadership
Stakeholder Management:
Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams
Ability to build consensus, manage stakeholder expectations, and navigate organizational dynamics
Capacity to influence and persuade others to support the product vision and strategy
Agile Methodology:
Familiarity with agile development practices and experience working with engineering teams
Skill in managing the product backlog, prioritizing features, and ensuring efficient and timely delivery
Ability to adapt to changing market conditions and respond with agility
Leadership and Mentorship:
Capacity to mentor and guide more junior product managers, sharing best practices and domain expertise
Ability to foster a collaborative and innovative product development culture
Skill in identifying and nurturing talent within the product team

Position Description

"The Head of Digital Product function is responsible for defining and prioritizing the program backlog — the single backlog that drives the portfolio’s value delivery. HO DP is responsible for working with other Product Owners and other stakeholders—including other team members and the development team—to define and prioritize the Team Backlog so that the solution effectively addresses user needs while maintaining technical integrity.

‍Experience:

8+ Years

‍Hard Skiils:

· Work with ELT to determine priority and business objectives.
· Work with Enterprise Architects to understand architectural epics.
· Own and communicate the portfolio vision.
· Participate in regular release planning, release management, and solution validation.
· Maintain the Product Roadmap.
· Enterprise Level Backlog Refinement.
· Just-in-time enterprise level feature elaboration.
· Coordinating the Enterprise Quarterly Planning.
· Preparation and Participation in Monthly Planning and Progress update."· Develop digital product strategy, roadmaps and backlogs in order to deliver successful online products for our customers and internal stakeholders.
· Utilise data and insights to derive business opportunity, prioritise initiatives, define success metrics and report on business impact.
· Translate strategy and business requests into a capability framework and drive prioritisation of annual roadmap.
· Make presentations to all levels of the organisation, including at executive level.
· Continuously identify digital opportunities and capabilities that will enhance the customer experience.
· Lead cross-functional project teams throughout E2E delivery; ensure vision, strategy, business benefits alignment.
· Instil agile delivery and product development/management methodologies and improve processes across E2E delivery to assist with driving efficient and successful outcomes.
· Evangelise data-driven decision making in an iteratively test & learn environment towards continuous improvement.
· Build and maintain best practice processes and tools.
· Develop strong relationships and promote the digital agenda across key business groups.
· Recruit, develop and enable a high performing team of business analysts, product owners and product managers.

‍Soft Skills: ‍

Business Acumen: actively particiaptes and contributes to team projects.

Learning Agility: Communication: articulate ideas and propose solutions, across all levels

Team : Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

Role Overview

As a Graduate Product Engineer, you are entering the engineering profession with the expectation to contribute meaningfully from day one.
You will design, build, and test real modules under guidance, gaining hands-on experience with production systems, AI-assisted development, and modern cloud platforms.
This role focuses on turning your academic foundation into practical, scalable, and maintainable engineering work.

You’ll learn by doing — collaborating closely with mentors, Tech Leads, and Staff Engineers to understand how systems are structured, how data flows, and how decisions are made.
Our graduates are expected to think critically, use AI responsibly, and develop the discipline to write production-ready code with guidance and review.

This stage sets the foundation for becoming a Junior Product Engineer (L2) — someone who can deliver features independently with confidence in both the technical and product context.

Job Description

The Graduate Engineer is a hands-on contributor who applies software engineering fundamentals to build, enhance, and maintain small-to-medium modules within active projects.
Under mentorship, you will participate in end-to-end development — from coding and testing to deployment and monitoring.
You’ll work within agile teams, pairing with experienced engineers to learn system architecture, coding standards, data integration, and DevOps practices.

Your focus is to learn fast and contribute steadily:
by writing clean code, understanding business impact, and demonstrating ownership over your assigned work.

Key Responsibilities

Module Development with Guidance

Build and maintain small modules or internal tools within larger systems under the direction of senior engineers.
Follow established architectural patterns and coding standards.
Learn to structure reusable, testable components and apply team feedback effectively.
Participate in debugging, testing, and performance tuning for your assigned scope.

AI-Assisted & Cloud-Enabled Development

Use AI-assisted coding tools (e.g., Copilot, internal LLMs) responsibly to accelerate your learning and productivity.
Always review, test, and understand AI-generated suggestions before merging code.
Work with cloud-based environments (Azure, GCP) to understand build pipelines, deployments, and logging systems.
Learn how automation, monitoring, and CI/CD ensure software reliability in production.

Data Awareness & Integration

Collaborate with Data Platform and backend engineers to understand what data your module consumes or produces.
Learn to design APIs and data structures that align with system and analytics needs.
Participate in discussions on data availability, integrity, and observability.
Begin to understand how product and analytics systems exchange information.

Code Quality & Collaboration

Write clear, maintainable, and well-documented code.
Participate in code reviews — first as a learner, then as an active reviewer of simpler changes.
Follow branching, version control, and pull request workflows accurately.
Contribute to internal documentation, onboarding notes, or technical guides as you learn.

Learning, Curiosity & Growth

Ask thoughtful questions to understand the reasoning behind design and technical choices.
Seek regular feedback and apply it proactively.
Participate actively in daily standups, sprint demos, and retrospectives.
Learn to connect your work to product goals, customer value, and data-driven outcomes.

Skills & Experience

Recent graduate or final-year student in Computer Science, Software Engineering, or a related discipline.
Solid understanding of programming fundamentals — data structures, algorithms, and object-oriented principles.
Familiarity with Git, basic CI/CD pipelines, and cloud computing concepts.
Curiosity about AI-assisted development, automation, and modern data-driven architectures.
Strong communication skills and a growth mindset — eager to learn, build, and improve.

Cloud, Data & AI Awareness

Understand the basics of cloud environments (Azure, GCP) — environments, services, and deployment pipelines.
Learn how logs, metrics, and infrastructure configurations affect system behavior.
Begin working with APIs and data flows, gaining appreciation for system integration and analytics.
Use AI tools as learning companions, not replacements — always review, understand, and refine outputs.

Collaboration & Communication

Pair with experienced engineers to learn debugging, design, and review techniques.
Share your progress clearly in meetings and async channels.
Document your learnings and share them with peers or other graduates.
Show initiative in problem-solving — identify small issues or inefficiencies and suggest improvements.

Success Milestones

Delivered one or more production-ready modules or features under mentorship.
Demonstrated consistent quality through reviews, tests, and deployment readiness.
Practiced responsible AI usage and code review discipline.
Shown curiosity about data, architecture, and system design beyond assigned tasks.
Gained confidence navigating build pipelines, cloud environments, and team workflows.

Career Path

With consistent progress and curiosity, you’ll be ready to grow into a Junior Product Engineer (L2) capable of delivering features independently.
To prepare for that next step:

Take ownership of small features end-to-end.
Show reliability and follow-through on delivery commitments.
Understand why features exist — not just how they’re built.
Expand your exposure to data integration, testing strategies, and release confidence.

At this stage, your north star is:

Learn fast, think deeply, and build the habits of a reliable, data-aware, and AI-capable engineer.

‍

Job Description

The Junior Product Engineer is a hands-on feature owner within a product or service team.
You take user stories or technical requirements, scope them into implementable tasks, and deliver production-quality software with guidance during design or review stages.
You actively participate in sprint planning, architecture discussions, and post-release analysis to continuously improve your technical and product understanding.

You are expected to contribute to system stability, data quality, and release predictability, not just code delivery.

Key Responsibilities

Feature Delivery & Ownership

Independently deliver small to medium-sized features or modules from design to deployment.
Estimate effort, plan iterations, and communicate progress or blockers transparently.
Follow structured release processes — from PRs to production monitoring.
Ensure your code aligns with system architecture, scalability, and maintainability standards.

AI-Assisted Development & Efficiency

Use AI-assisted development tools (e.g., Cursor, Gemini) to accelerate implementation while maintaining understanding and accountability for all code committed.
Write tests, refactor outputs, and verify AI-generated suggestions for accuracy and security.
Share insights on effective AI usage with peers and continuously improve your workflow.

Data Platform Integration & Usage

Collaborate with the Data Platform team to ensure your features produce, consume, and structure data properly.
Understand the data model relevant to your system — what data is needed, where it comes from, and how it’s consumed.
Write or adapt APIs, events, or schema changes that align with broader data and analytics requirements.
Ensure your code supports data integrity, traceability, and observability.

Code Quality & Testing

Write clear, maintainable, and testable code that follows team standards.
Create unit, integration, and regression tests for owned features.
Participate actively in peer code reviews — providing constructive, detail-oriented feedback.
Support system monitoring and post-release debugging for your modules.

System & Cloud Awareness

Understand the end-to-end lifecycle: from local development to CI/CD pipelines, builds, deployments, and runtime logs.
Participate in incident reviews and learn how to identify root causes.
Ensure deployed features meet basic performance, scalability, and reliability requirements.

Collaboration & Product Understanding

Work closely with Product and Design to understand user needs and translate them into robust technical solutions.
Communicate clearly with Tech Leads and Staff Engineers about technical trade-offs and delivery risks.
Contribute ideas that improve user experience, code efficiency, or team workflow.
Document features, APIs, or changes in a way others can easily follow.

Skills & Experience

1–2 years of hands-on software engineering experience (including internships or projects).
Strong programming foundation in one or more modern languages (TypeScript, Python, Go, etc.).
Experience with RESTful APIs, modular design, and version control workflows.
Familiarity with CI/CD, testing frameworks, and cloud environments (Azure, GCP).
Awareness of data platforms, event-driven architecture, and analytics pipelines.
Experience using AI-assisted development tools responsibly and effectively.
Strong problem-solving skills and ownership mindset.

Success Milestones

Delivered multiple production features independently with measurable quality.
Demonstrated consistent reliability in code, documentation, and communication.
Participated in data integration or analytics-related feature work.
Used AI-assisted tools to improve productivity without compromising quality.
Supported post-release maintenance and debugging with growing autonomy.
Recognized by peers and leads as dependable and detail-oriented.

Career Path

The Junior Product Engineer role prepares you for promotion to Product Engineer (L3) — where you’ll lead more complex features, improve technical design capability, and influence system direction.
To grow toward that level:

Deliver consistently and meet SLAs for your modules.
Contribute ideas to improve code quality, performance, or developer experience.
Understand end-to-end flows — from user requirements to data pipelines and production monitoring.
Show readiness to handle cross-team dependencies and collaborate with data, AI, and DevOps peers.

At this stage, your north star is:

Deliver independently, think systemically, and grow from reliable contributor to thoughtful engineer.

‍

Role Overview

As a Product Engineer, you are expected to deliver complete, production-quality features with growing independence and ownership.
You take responsibility not only for writing code, but for understanding system behavior, deployment reliability, and design trade-offs.
You are trusted to turn requirements into working solutions, make sound implementation decisions, and ensure that AI-assisted code meets the standards of clarity, maintainability, and correctness.

You are developing into a technical anchor on your team — someone who can be counted on to deliver, collaborate effectively, and steadily grow toward broader ownership in design, architecture, and mentoring.
This role is a critical step toward Senior Engineer: demonstrating reliability, initiative, and the ability to think beyond individual tasks.

Job Description

The Engineer (Mid-Level) is a core individual contributor capable of independently designing, developing, and deploying features and solutions.
You take ownership of medium to complex tasks, contribute to architecture discussions, and collaborate across teams to ensure features meet product goals.
You are also expected to build familiarity with data platform APIs, AI-assisted development, and cloud infrastructure, applying these to accelerate delivery and quality.

Key Responsibilities

Feature Ownership
- Own the end-to-end development of assigned features — design, build, test, deploy, and monitor in production.
- Write clean, maintainable, and modular code following team guidelines.
- Proactively refactor or modernize legacy components when needed.
AI & Data Integration
- Use AI-assisted development tools effectively to boost productivity, while maintaining engineering standards.
- Understand and safely apply AI-generated code (review, adapt, test).
- Integrate with data platform APIs or internal data services when building new features.
Technical Contribution
- Participate actively in technical design and trade-off discussions.
- Identify performance or scalability improvements, raising solutions early.
- Support production systems: debug, analyze logs, and contribute to postmortems.
- Collaborate with DevOps to ensure deployments are stable and observable.
Collaboration & Team Support
- Work closely with Senior Engineers and Tech Leads to ensure your work aligns with system architecture and delivery goals.
- Communicate clearly and proactively about progress, risks, and blockers.
- Contribute to code reviews, documentation, and internal knowledge sharing.
- Mentor junior engineers or interns, helping them understand team practices and standards.

Skills & Experience

Strong experience in developing and delivering production-grade web or backend services.
Familiar with AI-assisted coding tools (e.g., Cursor) and capable of reviewing their output critically.
Solid understanding of system design principles, data flow, and API integration.
Experience with cloud deployment and CI/CD pipelines (Azure, GCP, or equivalent).
Strong problem-solving and debugging skills — able to trace issues across services and environments.
Clear, structured communication and good collaboration habits.

Cloud & DevOps Involvement

Deploy and monitor services in cloud environments.
Understand and apply secure secrets management, rollback strategies, and release readiness.
Contribute to improving pipeline reliability, test coverage, and observability practices.
Participate in incident response and root cause analysis with senior engineers.

Collaboration & Communication

Partner with Product Managers and Designers to clarify requirements and assess effort.
Communicate clearly in PRs, standups, and Slack — concise and constructive.
Collaborate across teams to ensure your work integrates smoothly with shared systems.
Provide feedback in reviews and share context that helps the team grow.

Success Milestones

Delivered multiple features to production with minimal rework or escalation.
Demonstrated ability to own a complete scope from estimation to monitoring.
Improved part of the codebase, process, or delivery workflow.
Supported teammates through knowledge sharing or mentoring moments.
Built growing trust with Senior Engineers and Tech Leads as a dependable contributor.

Career Path

Product Engineers who consistently demonstrate:

Technical reliability and accountability,
Growing design and system understanding, and
Initiative in improving team practices

are on the path to Senior Product Engineer (L4) — a role focused on technical leadership, architectural influence, and broader system ownership.

To reach the next level, you will:

Take the lead on feature-level design and delivery.
Contribute to system architecture discussions with increasing influence.
Begin supporting cross-team or high-impact initiatives.
Show readiness to mentor others and drive improvements beyond your own scope.

Role Overview

As a Senior Product Engineer, you go beyond delivering code — you shape how we build, scale, and operate software as a team.
You are a trusted technical professional who sets quality standards, makes architectural decisions, and mentors others.
You proactively lead initiatives, drive discussions that clarify ambiguity, and ensure our systems are secure, scalable, observable, and data-integrated.

You also play a key role in bridging data and AI capabilities into our products — collaborating closely with the Data Platform and Solution Engineering teams to embed intelligence, automation, and measurable insights into our systems.

You are expected to look beyond your own scope, identify risks or gaps, and influence both the engineering team and cross-functional partners toward better outcomes.

Job Description

The Senior Product Engineer is a seasoned technical professional responsible for leading the design, development, and quality assurance of complex systems or modules.
They own key technical areas, influence architecture decisions, and guide the team toward scalable, maintainable, and intelligent solutions.
This role involves mentoring engineers, championing best practices, and ensuring that AI-assisted development and Data Platform integration are safely and effectively applied to elevate the product’s capabilities.

Key Responsibilities

Technical Ownership
- Serve as a subject matter expert (SME) for one or more technical domains.
- Lead the design, implementation, and delivery of high-impact, production-grade features or services.
- Ensure system stability, scalability, and SLA adherence through proactive monitoring and optimization.
Data & AI Integration
- Collaborate with the Data Platform team to design efficient data pipelines, API consumption patterns, and analytics-ready data flows.
- Integrate AI-assisted features (e.g., model inference, recommendation, content generation) into existing products with measurable impact.
- Evaluate and implement AI and automation tools to improve engineering productivity and user experience.
Architecture & Quality
- Drive architectural discussions, evaluate trade-offs, and implement long-term design improvements.
- Identify technical debt or bottlenecks, and lead efforts to resolve them.
- Maintain high standards for code quality, observability, performance, and security.
Collaboration
- Partner with Product, Design, DevOps, and AI teams to translate business needs into robust technical solutions.
- Collaborate cross-team on initiatives that involve data consumption, ML model integration, or shared infrastructure components.
- Contribute to the improvement of automation, release reliability, and developer experience.
Mentorship & Leadership
- Mentor mid-level and junior engineers through code reviews, design sessions, and project ownership.
- Set an example of accountability, curiosity, and technical depth.
- Champion documentation, reusability, and shared learning across teams.

Skills & Experience

Proven experience designing and implementing highly scalable, reliable, and secure systems.
Strong understanding of data modeling, API integration with analytical systems, or experience working with data infrastructure (e.g., Databricks, Snowflake, or GCP BigQuery).
Familiarity with AI-assisted development workflows (e.g., GitHub Copilot, internal LLM tools) and embedding AI functionalities into production systems.
Skilled in analyzing system performance and driving continuous improvements.
Comfortable leading end-to-end delivery — system design, estimation, implementation, and release.
Exceptional problem-solving, debugging, and incident resolution skills.

Cloud & DevOps Leadership

Guide cloud architecture decisions for new services or infrastructure (Azure, GCP, etc.).
Set best practices for deployment readiness, rollback, observability, and resilience.
Partner with DevOps/SRE to automate deployments and integrate AI observability.
Lead blameless postmortems and drive root-cause resolution for recurring issues.

Collaboration & Influence

Lead cross-team initiatives that involve data integration, AI-enabled workflows, or platform enhancements.
Represent engineering in product discussions, ensuring technical feasibility and system scalability are aligned with business value.
Communicate clearly with both technical and non-technical stakeholders, turning complexity into clarity.

Success Milestones

Delivered a data-integrated or AI-enabled feature with clear business impact.
Led a major architectural improvement that enhanced performance, maintainability, or observability.
Acted as the go-to engineer for resolving high-severity issues and improving system reliability.
Influenced team-wide improvements in coding standards, automation, or delivery predictability.
Recognized by peers as a key technical mentor and consistent contributor to technical excellence.

Career Path

Senior Product Engineers who demonstrate deep system understanding, cross-team influence, and data/AI fluency progress toward Staff Product Engineer (L4.2) — a role focused on technical strategy, architecture evolution, and connecting engineering execution to business and AI-driven value creation.

Role Overview

As a Staff Product Engineer, you are a senior technical leader whose impact spans multiple teams and initiatives.
You are hands-on in core design and implementation, especially for new or technically challenging projects, and play a critical role in connecting engineering strategy to business outcomes.
You move fluidly between initiatives, collaborating with Tech Leads, Product Managers, and engineers to help shape both what to build and how to build it — ensuring technical feasibility, scalability, and long-term value.

You lead through influence, not hierarchy — mentoring others, driving quality standards, and building shared solutions that elevate the whole engineering organization.

Job Description

The Staff Product Engineer is a hands-on senior individual contributor responsible for defining and executing technical direction across multiple products or systems.
They take ownership of the hardest technical problems, prototype new capabilities, and translate early-stage ideas into scalable foundations.
They often operate at the intersection of new product initiatives and platform evolution, partnering closely with Tech Leads to guide teams in both delivery and direction.

While Tech Leads drive team execution and SLAs, Staff Product Engineers focus on cross-team impact — ensuring new initiatives start strong, architectures are sound, and patterns are repeatable.

Key Responsibilities

Cross-Initiative Leadership

Actively contribute to multiple product and platform initiatives, adapting quickly to different problem spaces.
Collaborate with Tech Leads, Product Managers, and Designers early to shape what should be built, balancing innovation with feasibility.
Bridge discovery and execution — helping teams validate technical approaches before full development starts.

Technical Ownership & Core Development

Lead the design and implementation of core or complex components, setting the technical standard.
Solve deep technical challenges in performance, scalability, and integration.
Write and review high-impact code that defines structure, quality, and long-term maintainability.

Shared Modules, Tools & Patterns

Design and maintain shared modules, internal SDKs, or AI-enabled frameworks that multiple teams can adopt.
Partner with the Solution Engineering or Shared Service groups to establish reusable tools and libraries.
Promote consistency and reusability across the engineering ecosystem.

AI-Assisted Development & Exploration

Champion the effective use of AI-assisted development to accelerate prototyping and complex problem-solving.
Evaluate and integrate emerging AI tools or APIs into engineering workflows.
Document, test, and share new practices to improve organization-wide productivity.

Mentorship & Enablement

Support Tech Leads in planning, technical scoping, and problem resolution.
Mentor engineers across teams on design principles, system thinking, and pragmatic decision-making.
Lead design reviews, postmortems, and cross-team technical discussions.

Reliability & Scale

Ensure new systems and modules are built for long-term scalability, observability, and reliability.
Collaborate with DevOps and IT Automation to enhance deployment, monitoring, and resilience practices.
Guide incident analysis and systemic improvements across teams.

Skills & Experience

Proven ability to deliver technically complex initiatives across multiple teams.
Deep expertise in system architecture, API design, and distributed systems.
Strong communication skills — can discuss both product intent and technical feasibility.
Hands-on experience with AI-driven development, DevOps automation, and scalable cloud architectures (Azure, GCP, or equivalent).
Demonstrated success mentoring engineers and shaping cross-team technical standards.

Data Collaboration & Architecture Alignment

Act as the technical liaison between product engineering and the Data Platform.
Deeply understand what data exists, what’s missing, and how it’s structured — identifying data gaps and opportunities for each initiative.
Design how new features or systems collect, store, and expose data in ways that align with analytics and reporting needs.
Work closely with Data Platform Engineers to design data pipelines, schemas, and APIs that optimize reuse and minimize duplication.
Partner with Data Analytics and AI teams to ensure models and insights can leverage engineering outputs efficiently.
Lead by example in building data-informed products, ensuring every system has measurable outcomes and accessible metrics.

Success Milestones

Launched or unblocked a company-critical new initiative through deep technical contribution.
Designed and implemented a shared technical foundation or AI-based module adopted across teams.
Provided key architectural input that influenced what and how products were built.
Partnered effectively with multiple Tech Leads and PMs to bridge concept, prototype, and delivery.
Elevated organizational velocity by introducing reusable tools or simplifying complex systems.

Career Scope

The Staff Product Engineer is a senior, cross-initiative technical leader whose impact blends strategic direction with deep execution.
They ensure that new initiatives start right, complex systems stay reliable, and teams have the tools to scale.

The next step is

Lead Product Engineer - focus on delivery and SLAs within a team
or
Principal Engineer, where influence expands to company-wide architecture, technical vision, and long-term innovation strategy.

Role Overview

As a Principal Product Engineer, you are a senior individual contributor whose influence spans systems, domains, and long-term strategy.
You are a technical peer who brings clarity, depth, and direction to complex architectural, data, and scalability challenges.
You focus on how systems interconnect and evolve sustainably, ensuring every product and service aligns with the company’s engineering and data strategy.

You are a trusted advisor — to Tech Leads, Staff Engineers, and Product & Data partners — helping shape decisions that have company-wide impact.

Job Description

The Principal Product Engineer operates as a system-wide technical authority and bridge between individual initiatives.
They align architecture, data flow, and platform capabilities across teams; guide high-impact design decisions; and ensure engineering is moving in a cohesive direction.
They are deeply hands-on in reviews, prototypes, and exploration, often the “first to spike” on emerging technologies or integration concepts.

While Tech Leads focus on their team’s delivery and SLAs, and Staff Engineers focus on deep problem-solving within initiatives, Principal Product Engineers focus on coherence — connecting the dots across systems, ensuring consistency and long-term adaptability.

Key Responsibilities

System & Architectural Coherence

Define and evolve architecture patterns and shared standards used across teams.
Collaborate with Tech Leads to ensure consistency in design, data contracts, and integration practices.
Evaluate system boundaries, APIs, and dependencies to reduce complexity and improve modularity.
Partner with Staff Engineers on foundational modules or shared frameworks.

Strategic Data & Platform Alignment

Work with Data Platform leadership to ensure applications and analytics share a unified data model.
Review and guide how systems produce, consume, and expose data — optimizing for accessibility, observability, and governance.
Ensure technical strategies align with the company’s data, AI, and analytics roadmap.
Help shape data standards, lineage conventions, and event-driven integration models across teams.

Cross-Team Technical Leadership

Collaborate with multiple Tech Leads and Staff Engineers on cross-cutting initiatives (e.g., modernization, API redesign, observability rollout).
Serve as a consultative partner, not a manager — guiding teams through architectural decisions while respecting autonomy.
Lead or co-facilitate technical councils, design reviews, and RFC discussions to drive consistency.

Exploration & Foresight

Prototype and evaluate new technologies, frameworks, or architectural approaches.
Translate emerging tech (AI, data orchestration, infra automation) into actionable adoption paths.
Identify systemic risks or scalability bottlenecks before they surface.

Mentorship & Technical Culture

Mentor Staff Engineers and Tech Leads on design trade-offs, system thinking, and communication.
Advocate for simplicity, reliability, and data integrity.
Promote a culture of deep technical ownership and long-term thinking.

Skills & Experience

Broad experience across system architecture, distributed systems, and data-driven design.
Proven track record of solving complex, multi-team technical challenges.
Expertise in data architecture and collaboration with analytics or AI teams.
Strong ability to balance short-term deliverables with long-term sustainability.
Excellent communication and facilitation skills — able to influence without authority.
Deep practical experience in cloud (Azure/GCP), DevOps automation, and observability.

Success Milestones

Delivered architectural clarity or simplification that improved velocity across multiple teams.
Unified data models or integration patterns adopted by several products.
Provided hands-on design leadership for a cross-team or company-critical initiative.
Mentored Tech Leads and Staff Engineers who elevated technical maturity across domains.
Recognized by peers as the go-to technical advisor for systemic or strategic design questions.

‍

Role Overview

As a Lead Product Engineer, you are responsible for the delivery, growth, and technical quality of your team.
You actively contribute to coding and architectural bootstrap work, using AI-assisted development as a force multiplier, while guiding the team through all phases of the product lifecycle.
You own the system’s SLA, scale, and stability, ensuring reliable operations alongside continuous innovation.
You help define what gets built, how it gets delivered, and ensure the team is learning, performing, and scaling sustainably.

You operate at the intersection of execution, leadership, and mentorship — setting the bar for quality, stability, and delivery, while supporting your team’s growth.

Job Description

The Lead Product Engineer is a hands-on technical leader responsible for the day-to-day management, performance, and development of a specific engineering team.
While maintaining a strong technical foundation, their primary focus expands to system reliability, product delivery planning, and fostering a high-performing, collaborative team environment.
They ensure the team’s output aligns with both SLA expectations and broader organizational goals.

Key Responsibilities

System Ownership & Reliability
- Own and monitor the system’s SLA, scale, and stability across environments.
- Ensure uptime, performance, and operational excellence through proactive reviews and observability.
- Coordinate with platform and shared service teams for infra improvements and incident response.
Delivery & Product Planning
- Lead sprint planning, roadmap alignment, and release planning.
- Define release plans and delivery milestones, ensuring predictable outcomes.
- Run retrospectives and post-release reviews to drive continuous improvement.
Hands-on Development & Prototyping
- Contribute to codebase regularly — setting up structure, patterns, and solving complex parts.
- Drive AI-assisted prototyping of new product features and proof-of-concepts.
- When needed, act as the key builder to bridge capacity gaps and accelerate delivery.
Architecture & Quality
- Ensure scalable and secure implementation aligned with product goals and long-term architecture.
- Review and refine AI-assisted code for quality, maintainability, and performance.
- Lead modernization and refactoring initiatives when appropriate.
Collaboration
- Work closely with Product and Design to define, validate, and deliver user-facing features.
- Partner with Staff Engineers and Shared Service teams to integrate reusable modules and AI capabilities.

Skills & Experience

Proven experience leading engineering projects and mentoring engineers.
Strong technical depth in system design, reliability, and performance optimization.
Ability to make key architectural decisions and translate them into executable plans.
Familiarity with AI-assisted coding tools (e.g., Cursor & Gemini, Claude) and a practical sense for integrating them safely.
Experience with CI/CD pipelines, observability tooling, and postmortem/root-cause analysis.
Capable of balancing new feature delivery with technical debt and stability improvements.

Data Integration & Usage Ownership

Own the team’s integration with the Data Platform, ensuring that system data is structured, clean, and usable for analytics.
Collaborate with Data Platform Engineers to ensure proper data ingestion, API access, and event streaming.
Define and maintain data usage standards — how the team reads, writes, and exposes data
Coordinate data retrieval and synchronization with the Data Platform for reporting, ML, or AI-driven features.
Support Data Platform Engineers and Analytics teams by validating data models and ensuring consistent definitions between systems.
Champion a culture of data-driven engineering, where technical and product decisions rely on accurate, observable metrics.

Cloud & DevOps Expectations

Confident with cloud deployment and infrastructure (Azure, GCP, or equivalent).
Ensure stable build/test/deploy pipelines and observability practices for the team.
Proactively monitor SLA metrics and lead post-incident reviews to improve resilience.
Contribute to infrastructure automation and DevOps collaboration where appropriate.

People & Growth

Provide clear feedback and support each team member’s career development.
Mentor engineers through design sessions, pairing, and performance coaching.
Run performance check-ins, goal tracking, and recognition fairly and transparently.
Help identify hiring needs and shape team capacity through recruitment and onboarding.

Success Milestones

Consistently delivers high-quality, stable, and scalable software.
Maintains strong SLA and operational performance while supporting innovation.
Personally contributes code that accelerates team delivery and raises quality standards.
Rapidly prototypes new products or features when needed, bridging capability gaps.
Builds a team culture that is supportive, high-performing, and continuously improving.

Experience

0-3 Years.

Position Summary

The Logistics/Warehouse Coordinator supports the logistics and warehouse team by managing daily operations, tracking shipments, coordinating with vendors, and ensuring smooth supply chain processes. This role is key in maintaining efficient operations while following established procedures and ensuring timely deliveries.‍

‍Knowledge (Hard Skills):

Basic understanding of supply chain processes and warehouse operations.
Familiarity with logistics software (e.g., WMS or TMS) and basic Excel functions (e.g., data entry, VLOOKUP, and pivot tables).
Knowledge of inventory management and stock control.

Core Skills (Soft Skills):

Strong organizational and time management skills.
Effective communication skills for coordinating with vendors and internal teams.
Ability to work under supervision and follow standard operating procedures.
Attention to detail and accuracy in documentation

Knowledge Contribution

Executes training material for department, executes on projects and initiatives. Contributes to projects to contribute to income/cost/customer experience/organisational capability (FIVE VALUES).

Experience

3-5 Years.

Position Summary

The Senior Logistics Coordinator manages and oversees logistics activities, ensuring smooth transport and storage operations. This role involves managing relationships with suppliers, vendors, and internal teams to optimize processes for cost reduction, on-time delivery, and improved efficiency. Senior Coordinators take a proactive role in solving logistics issues and optimizing operations.

‍Knowledge (Hard Skills):

Strong understanding of inbound and outbound logistics, carrier management, and warehouse procurement.
Proficiency in advanced logistics software (e.g., SAP, Oracle, or TMS) and data analysis tools (e.g., Excel, Power BI, or Tableau).
Ability to analyze and optimize logistics data for cost reduction and efficiency.
Familiarity with transport regulations, safety standards, and industry compliance.

Core Skills (Soft Skills):

Excellent communication skills for managing vendors, suppliers, and team collaboration.
Strong problem-solving and decision-making skills to resolve logistics issues quickly.
Leadership potential and the ability to mentor junior team members.
Ability to manage competing priorities and meet deadlines.

Knowledge Contribution

Designs and plans traininings material for department wide. - Leads small projects to contribute to income/cost/customer experience/organisational capability (FIVE VALUES). Contributes to company wide projects.

Experience

5-8 Years.

Position Summary

The Logistics Lead supervises and coordinates logistics operations, ensuring that inbound and outbound supply chain management is executed efficiently. They manage vendor and carrier relationships, lead the logistics team, and optimize processes for cost-effective and timely delivery. This role involves continuously improving the entire supply chain process, addressing logistical challenges, and developing logistics strategy in the long run for a better efficiency.

‍Knowledge (Hard Skills):

Proven leadership experience in managing logistics teams and projects.
In-depth knowledge of carrier management, warehouse procurement, and supply chain optimization strategies.
Expertise in logistics software (e.g., SAP, Oracle, TMS, or WMS) and the ability to implement logistics solutions.
Advanced negotiation skills for vendor and carrier agreements, ensuring favorable terms and compliance.
Ability to develop and implement logistics strategies that improve operational performance and reduce costs.

Core Skills (Soft Skills):

Strong compliance knowledge, with a deep understanding of industry regulations, safety standards, and best practices.
Exceptional communication and stakeholder management skills, capable of liaising with senior management, vendors, and suppliers.
Strategic thinking to identify areas for improvement and operational efficiencies.
Ability to lead and inspire teams, ensuring high morale and productivity.

Knowledge Contribution

Designs and plans trainings company wide
Leads projects to contribute to income/cost/customer experience/organisational capability (FIVE VALUES) company wide.

Experience:

New to supervision, managing warehouse for around 1000 square meter.

Position Summary:

The Warehouse Supervisor oversees daily warehouse operations, ensuring efficient and accurate handling of goods. Responsibilities include managing staff, coordinating inventory control, maintaining safety standards, and optimizing workflows to meet operational goals.

Knowledge (Hard Skills):

Warehouse Operations:

1. Process Knowledge: Understanding of warehouse operations including inventory control, receiving, order picking, left tickets handling, and shipping.

2. Equipment Proficiency: Familiarity with warehouse equipment such as forklifts, pallet jacks, and conveyor systems, including WMS, barcode scanners, RFID systems, and automated storage systems.

3. Inventory Management: Ability to track and manage inventory levels, perform cycle counts, and ensure accuracy.

Safety and Compliance:

1. Health and Safety: Knowledge of safety protocols and regulations to ensure a safe working environment.

2. Compliance: Adherence to regulatory requirements and company policies.

Core Skills (Soft Skills):

Inspection management skills:

1. Ensure all site operations are running smoothly, efficiently, safely through regular inspection management (e.g., every 2 hours).

2. Identify and assess operational issues or disruptions that arise on-site and implement corrective measures to address any identified issues or non-compliance timely.

People management skills:

1. Team Management: Skills in supervising and motivating a team, including rostering, training, performance management and culture events organization.

2. Conflict Resolution: Ability to handle conflicts and address employee issues effectively. Document any verbal warnings, misconducts etc.

3. Delegation: Proficiency in assigning tasks and ensuring that team members understand their responsibilities and KPIs.

Communication skills:

1. Internal Communication: Clear and effective communication with warehouse staff and other departments.

2. Reporting: Ability to provide accurate reports on operations, performance, and issues to upper management.

Problem solving skills:

Process Improvement: Skills in identifying inefficiencies and to streamline processes and implement best practices to enhance efficiency, reduce waste, and improve productivity.

Knowledge Contribution:

Provide training to new hires regarding SOPs.

Experience:

More than 1 year experience in supervision in WH managing warehouse for around 1000 square meter.

Position Summary:

Knowledge (Hard Skills):

Warehouse Operations:

1. Process Knowledge: Understanding of warehouse operations including inventory control, receiving, order picking, left tickets handling, and shipping.

2. Equipment Proficiency: Familiarity with warehouse equipment such as forklifts, pallet jacks, and conveyor systems, including WMS, barcode scanners, RFID systems, and automated storage systems.

3. Inventory Management: Ability to track and manage inventory levels, perform cycle counts, and ensure accuracy.

Safety and Compliance:

1. Health and Safety: Knowledge of safety protocols and regulations to ensure a safe working environment.

2. Compliance: Adherence to regulatory requirements and company policies.

Core Skills (Soft Skills):

Inspection management skills:

1. Ensure all site operations are running smoothly, efficiently, safely through regular inspection management (e.g., every 2 hours).

2. Identify and assess operational issues or disruptions that arise on-site and implement corrective measures to address any identified issues or non-compliance timely.

People management skills:

1. Team Management: Skills in supervising and motivating a team, including rostering, training, performance management and culture events organization.

2. Conflict Resolution: Ability to handle conflicts and address employee issues effectively. Document any verbal warnings, misconducts etc.

3. Delegation: Proficiency in assigning tasks and ensuring that team members understand their responsibilities and KPIs.

Communication skills:

1. Internal Communication: Clear and effective communication with warehouse staff and other departments.

2. Reporting: Ability to provide accurate reports on operations, performance, and issues to upper management.

Problem solving skills:

Process Improvement: Skills in identifying inefficiencies and to streamline processes and implement best practices to enhance efficiency, reduce waste, and improve productivity.

Knowledge Contribution:

Provide training to new hires regarding SOPs.

Experience:

More than 3 years experience in supervision in WH managing warehouse for more than 15000 square meter.

Position Summary:

Knowledge (Hard Skills):

Warehouse Operations:

1. Process Knowledge: Understanding of warehouse operations including inventory control, receiving, order picking, left tickets handling, and shipping.

2. Equipment Proficiency: Familiarity with warehouse equipment such as forklifts, pallet jacks, and conveyor systems, including WMS, barcode scanners, RFID systems, and automated storage systems.

3. Inventory Management: Ability to track and manage inventory levels, perform cycle counts, and ensure accuracy.

Safety and Compliance:

1. Health and Safety: Knowledge of safety protocols and regulations to ensure a safe working environment.

2. Compliance: Adherence to regulatory requirements and company policies.

Core Skills (Soft Skills):

Inspection management skills:

1. Ensure all site operations are running smoothly, efficiently, safely through regular inspection management (e.g., every 2 hours).

2. Identify and assess operational issues or disruptions that arise on-site and implement corrective measures to address any identified issues or non-compliance timely.

People management skills:

1. Team Management: Skills in supervising and motivating a team, including rostering, training, performance management and culture events organization.

2. Conflict Resolution: Ability to handle conflicts and address employee issues effectively. Document any verbal warnings, misconducts etc.

3. Delegation: Proficiency in assigning tasks and ensuring that team members understand their responsibilities and KPIs.

Communication skills:

1. Internal Communication: Clear and effective communication with warehouse staff and other departments.

2. Reporting: Ability to provide accurate reports on operations, performance, and issues to upper management.

Problem solving skills:

Process Improvement: Skills in identifying inefficiencies and to streamline processes and implement best practices to enhance efficiency, reduce waste, and improve productivity.

Knowledge Contribution:

Provide training to new hires regarding SOPs.

Experience:

At least 3 years experience of management in the WH ability to coordinate with other departments and oversees every aspect of the warehouse.

Position Summary:

The Warehouse Manager oversees all aspects of warehouse operations to ensure efficient handling of inventory and adherence to budgetary constraints. Responsibilities include managing staff, allocating resources, optimizing storage and distribution processes, controlling costs, ensuring safety and compliance, and coordinating with other departments to meet organizational goals.

Knowledge (Hard Skills):

Budget and cost management

1. Have the knowledge about the detailed budget and cost that cover all aspects of warehouse operations including labor, materials, utilities, maintenance, and equipment. Include both fixed costs (e.g., salaries, rent) and variable costs (e.g., shipping, seasonal labor).

2. Understand how to predict future expenses based on historical data and the affecting factors that contributes to each expense category.

3. Knows where to find the data to track the actual expenditures against budgeted amount and able to analyze difference between budgeted and actual costs to understand the reasons for any discrepancies.

‍Safety and Compliance:

1. Regulatory Oversight: In-depth knowledge of industry regulations and standards, ensuring comprehensive compliance.

2. Safety Programs: Development and implementation of safety programs and initiatives.

Core Skills (Soft Skills):

Budget and cost management

1. Budget planning: Ability to build up the modeling to reasonably predict future expenses based on various factors, including operational requirements, company revenue, historical data, seasonal trend etc.

2. Resources allocation: Based on the budget to determine how to allocate resources effectively across various parts in the warehouse to maximize efficiency and achieve budget goals.

3. Monitoring and analysis: Ability to locate the data from power BI or from related departments (IT, Finance, HR etc.) to review the actual VS budget and analyze the cause of the variances.

4. Process Improvement: Based on the cause of variances to identify and implement process improvements to enhance efficiency and reduce costs, such as streamlining operations.

5. Adjusting Plans: Making informed adjustments to budgets based on variance analysis to address unexpected changes or issues.

‍ Process Optimization and Innovation

1. Process Improvement: Ability to regularly review of SOPs to identify and implement process improvements and innovations.

2. Technology Integration: Proficiency in leveraging technology to enhance warehouse operations, including WMS and automation to reduce manual work.

‍ Leadership and Team Development

Talent Development: Skills in mentoring and developing staff in the warehouse to prepare individuals for leadership roles within the warehouse operations or cross departments roles.

Advanced Communication Skills

Stakeholder Communication: Ability to communicate effectively with senior management, suppliers, and customers. Coordination with transportation, suppliers, and other departments (Logistics, Category team, Channel team, IT team etc.) to ensure smooth operations.

Knowledge Contribution:

1. SOP drafting and reviewing to improve efficiency and reduce cost.

3. Giving training to Talent pool employees.

Experience:

Collaborative management of two or more warehouse.
Over 4 years experience in WH management.

Position Summary:

Knowledge (Hard Skills):

Budget and cost management

2. Understand how to predict future expenses based on historical data and the affecting factors that contributes to each expense category.

‍Safety and Compliance:

1. Regulatory Oversight: In-depth knowledge of industry regulations and standards, ensuring comprehensive compliance.

2. Safety Programs: Development and implementation of safety programs and initiatives.

Core Skills (Soft Skills):

Budget and cost management

2. Resources allocation: Based on the budget to determine how to allocate resources effectively across various parts in the warehouse to maximize efficiency and achieve budget goals.

3. Monitoring and analysis: Ability to locate the data from power BI or from related departments (IT, Finance, HR etc.) to review the actual VS budget and analyze the cause of the variances.

4. Process Improvement: Based on the cause of variances to identify and implement process improvements to enhance efficiency and reduce costs, such as streamlining operations.

5. Adjusting Plans: Making informed adjustments to budgets based on variance analysis to address unexpected changes or issues.

‍ Process Optimization and Innovation

1. Process Improvement: Ability to regularly review of SOPs to identify and implement process improvements and innovations.

2. Technology Integration: Proficiency in leveraging technology to enhance warehouse operations, including WMS and automation to reduce manual work.

‍ Leadership and Team Development

Talent Development: Skills in mentoring and developing staff in the warehouse to prepare individuals for leadership roles within the warehouse operations or cross departments roles.

Advanced Communication Skills

Knowledge Contribution:

1. SOP drafting and reviewing to improve efficiency and reduce cost.

2. Contribute to SOPs that can be applied to all warehouses as a standard best practice and provide to new hires as training materials.

3. Giving training to Talent pool employees.

Experience:

Senior warehouse manager needs to oversee warehouse for more than 15000 square meter.
Over 5 years experience in WH management.

Position Summary:

Knowledge (Hard Skills):

Budget and cost management

2. Understand how to predict future expenses based on historical data and the affecting factors that contributes to each expense category.

‍Safety and Compliance:

1. Regulatory Oversight: In-depth knowledge of industry regulations and standards, ensuring comprehensive compliance.

2. Safety Programs: Development and implementation of safety programs and initiatives.

Core Skills (Soft Skills):

Budget and cost management

2. Resources allocation: Based on the budget to determine how to allocate resources effectively across various parts in the warehouse to maximize efficiency and achieve budget goals.

3. Monitoring and analysis: Ability to locate the data from power BI or from related departments (IT, Finance, HR etc.) to review the actual VS budget and analyze the cause of the variances.

4. Process Improvement: Based on the cause of variances to identify and implement process improvements to enhance efficiency and reduce costs, such as streamlining operations.

5. Adjusting Plans: Making informed adjustments to budgets based on variance analysis to address unexpected changes or issues.

‍ Process Optimization and Innovation

1. Process Improvement: Ability to regularly review of SOPs to identify and implement process improvements and innovations.

2. Technology Integration: Proficiency in leveraging technology to enhance warehouse operations, including WMS and automation to reduce manual work.

‍ Leadership and Team Development

Talent Development: Skills in mentoring and developing staff in the warehouse to prepare individuals for leadership roles within the warehouse operations or cross departments roles.

Advanced Communication Skills

Knowledge Contribution:

1. SOP drafting and reviewing to improve efficiency and reduce cost.

2. Contribute to SOPs that can be applied to all warehouses as a standrd best practice and provide to new hires as training materials.

3. Giving training to Talent pool employees.

This department has no competencies at this time but may be added later.

Experience:

0 - 1 years’ experience, graduated with tertiary degree

Position Summary:

Knowledge (Hard Skills):

Core Ability (Soft Skills):

Business Acumen: develops understanding of company products and pricing, develops understanding of competitors products and pricing.

Learning Agility: Able to determine learning requirements and initiate with leadership support.

Communication: Good communication skills to be able to speak to clients.

Team: Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

Knowledge Contribution:

Contributes to all projects

Experience:

1 - 3 years’ experience - Client Relationship Management understands client goals, anticipating their needs, and providing solutions that align with their business objectives.

Position Summary:

This role will support the planning and implementation of strategies to build Dropshipzone clients’ / suppliers accounts. The Account Manager will deliver exceptional service and build strong relationships. They will identify issues and deliver the most appropriate solutions.

Knowledge (Hard Skills):

Develop understanding of E-commerce Platforms: Familiarity with various E-commerce platforms (e.g., Shopify, Magento, WooCommerce) and their functionalities.

Core Ability (Soft Skills):

Business Acumen: Relationship Management with external clients / suppliers to achieve sales.
Communication: Excellent communication and interpersonal skills to negotiate and close sales.
Problem-Solving: Able to find solutions, may need to escalate issues to find solutions,
Industry Knowledge: understanding of competitors products and pricing.

Knowledge Contribution:

Provide feedback to Leadership on the market trends and changes, contributes to information on inventory management processes, including forecasting, stock replenishment strategies
Creates and delivers trainings team wide
Leads minor, non-critical projects

Experience:

3 - 5 years’ experience in a sales and marketing role, preferably Ecommerce

Position Summary:

This role will report on the performance of Key accounts and Account Manager performance

Knowledge (Hard Skills):

Sales and marketing knowledge to be able to implement actions to achieve sales strategy.

Core Ability (Soft Skills):

Business Acumen: Relationship Management with external clients / suppliers to achieve sales.
Communication: Excellent communication and interpersonal skills to negotiate and close sales.
Supports junior team members to achieve KPI's
Problem-Solving: Able to find solutions without escalating issues and support team member with problem solving,
Industry Knowledge: understanding of competitors products and pricing.

Knowledge Contribution:

Creates and delivers training for team
Leads non-critical projects

Experience:

5 - 8 years’ experience in a sales and marketing environment

Position Summary:

This role will develop and maintain vendor relationships. This role will lead the dentification of opportunities with prospective Marketplace vendors, including the overall onboarding and sales assist process.

Knowledge (Hard Skills):

Sales and marketing knowledge to be able to implement actions to achieve sales strategy

Core Ability (Soft Skills):

Business Acumen: able to disseminate strategic direction to team and implement actions for team to execute.

Team leadership: motivates team to achieve goals and provides guidance when needed.

Communication: can collaborate externally to complete sales and achieve goals. Interacts internally with stakeholders.

Knowledge Contribution:

Leads high-impact projects that significantly contribute to business growth Creates and delivers training department wide.

Experience:

8+ years, with experience in a Senior leadership position

‍

Position Summary:

This role will lead the DSZ department to achieve the sales and profit targets. They will ensure the team receive the leadership

Knowledge (Hard Skills):

Sales and marketing knowledge to provide structure to team.

Understand financial concepts for budgeting and costs calculations.

Understands how to achieve Gross Transaction revenue.

Core Ability (Soft Skills):

Business Acumen: strategic leadership and planning, aligned to financial management and planning to achieve targets.

Team leadership: cascades information on strategic direction implementation to senior leaders of the team. Leads critical projects.

Problem solving skills: able to empower team members to solve skills but step in and provide guidance / definition when necessary.

Industry knowledge: Broad knowledge of competitors products, pricing, and ways of working

Knowledge Contribution:

Creates and delivers training companywide Leads critical projects - empowers managers to lead other projects and sponsor's projects

Experience:

0 - 1 years’ experience, graduated with tertiary degree

Position Summary:

Knowledge (Hard Skills):

Core Ability (Soft Skills):

Business Acumen: develops understanding of company products and pricing, develops understanding of competitors products and pricing.

Learning Agility: Able to determine learning requirements and initiate with leadership support.

Communication: Good communication skills to be able to speak to clients.

Team: Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

Knowledge Contribution:

Contributes to all projects

Experience:

1 - 3 years’ experience - Client Relationship Management understands client goals, anticipating their needs, and providing solutions that align with their business objectives.

Position Summary:

Knowledge (Hard Skills):

Develop understanding of E-commerce Platforms: Familiarity with various E-commerce platforms (e.g., Shopify, Magento, WooCommerce) and their functionalities.

Core Ability (Soft Skills):

Knowledge Contribution:

Experience:

3 - 5 years’ experience in a sales and marketing role, preferably Ecommerce

Position Summary:

This role will report on the performance of Key accounts and Account Manager performance

Knowledge (Hard Skills):

Sales and marketing knowledge to be able to implement actions to achieve sales strategy.

Core Ability (Soft Skills):

Business Acumen: Relationship Management with external clients / suppliers to achieve sales.
Communication: Excellent communication and interpersonal skills to negotiate and close sales.
Supports junior team members to achieve KPI's
Problem-Solving: Able to find solutions without escalating issues and support team member with problem solving,
Industry Knowledge: understanding of competitors products and pricing.

Knowledge Contribution:

Creates and delivers training for team
Leads non-critical projects

Experience:

5 - 8 years’ experience in a sales and marketing environment

Position Summary:

Knowledge (Hard Skills):

Sales and marketing knowledge to be able to implement actions to achieve sales strategy

Core Ability (Soft Skills):

Business Acumen: able to disseminate strategic direction to team and implement actions for team to execute.

Team leadership: motivates team to achieve goals and provides guidance when needed.

Communication: can collaborate externally to complete sales and achieve goals. Interacts internally with stakeholders.

Knowledge Contribution:

Leads high-impact projects that significantly contribute to business growth Creates and delivers training department wide.

Experience:

8+ years, with experience in a Senior leadership position

‍

Position Summary:

This role will lead the DSZ department to achieve the sales and profit targets. They will ensure the team receive the leadership

Knowledge (Hard Skills):

Sales and marketing knowledge to provide structure to team.

Understand financial concepts for budgeting and costs calculations.

Understands how to achieve Gross Transaction revenue.

Core Ability (Soft Skills):

Business Acumen: strategic leadership and planning, aligned to financial management and planning to achieve targets.

Team leadership: cascades information on strategic direction implementation to senior leaders of the team. Leads critical projects.

Problem solving skills: able to empower team members to solve skills but step in and provide guidance / definition when necessary.

Industry knowledge: Broad knowledge of competitors products, pricing, and ways of working

Knowledge Contribution:

Creates and delivers training companywide Leads critical projects - empowers managers to lead other projects and sponsor's projects

Experience:

0 - 1 years’ experience, graduated with tertiary degree

Position Summary:

Knowledge (Hard Skills):

Core Ability (Soft Skills):

Business Acumen: develops understanding of company products and pricing, develops understanding of competitors products and pricing.

Learning Agility: Able to determine learning requirements and initiate with leadership support.

Communication: Good communication skills to be able to speak to clients.

Team: Supports more senior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

Knowledge Contribution:

Contributes to all projects

Experience:

1 - 3 years’ experience - Client Relationship Management understands client goals, anticipating their needs, and providing solutions that align with their business objectives.

Position Summary:

Knowledge (Hard Skills):

Develop understanding of E-commerce Platforms: Familiarity with various E-commerce platforms (e.g., Shopify, Magento, WooCommerce) and their functionalities.

Core Ability (Soft Skills):

Knowledge Contribution:

Experience:

3 - 5 years’ experience in a sales and marketing role, preferably Ecommerce

Position Summary:

This role will report on the performance of Key accounts and Account Manager performance

Knowledge (Hard Skills):

Sales and marketing knowledge to be able to implement actions to achieve sales strategy.

Core Ability (Soft Skills):

Business Acumen: Relationship Management with external clients / suppliers to achieve sales.
Communication: Excellent communication and interpersonal skills to negotiate and close sales.
Supports junior team members to achieve KPI's
Problem-Solving: Able to find solutions without escalating issues and support team member with problem solving,
Industry Knowledge: understanding of competitors products and pricing.

Knowledge Contribution:

Creates and delivers training for team
Leads non-critical projects

Experience:

5 - 8 years’ experience in a sales and marketing environment

Position Summary:

Knowledge (Hard Skills):

Sales and marketing knowledge to be able to implement actions to achieve sales strategy

Core Ability (Soft Skills):

Business Acumen: able to disseminate strategic direction to team and implement actions for team to execute.

Team leadership: motivates team to achieve goals and provides guidance when needed.

Communication: can collaborate externally to complete sales and achieve goals. Interacts internally with stakeholders.

Knowledge Contribution:

Leads high-impact projects that significantly contribute to business growth Creates and delivers training department wide.

Experience:

8+ years, with experience in a Senior leadership position

‍

Position Summary:

This role will lead the DSZ department to achieve the sales and profit targets. They will ensure the team receive the leadership

Knowledge (Hard Skills):

Sales and marketing knowledge to provide structure to team.

Understand financial concepts for budgeting and costs calculations.

Understands how to achieve Gross Transaction revenue.

Core Ability (Soft Skills):

Business Acumen: strategic leadership and planning, aligned to financial management and planning to achieve targets.

Team leadership: cascades information on strategic direction implementation to senior leaders of the team. Leads critical projects.

Problem solving skills: able to empower team members to solve skills but step in and provide guidance / definition when necessary.

Industry knowledge: Broad knowledge of competitors products, pricing, and ways of working

Knowledge Contribution:

Creates and delivers training companywide Leads critical projects - empowers managers to lead other projects and sponsor's projects

Experience:

Knowledge (Hard Skills):

Data entry and management: Proficiency in accurately entering and managing data related to channel activities and performance.

Administrative tasks: Ability to perform variousadministrative tasks, such as scheduling meetings, maintaining records, andsupporting the channel team's operations.

Basic reporting and analysis: Skills in generatingbasic reports and conducting basic data analysis to support the channel team'sactivities.

Project coordination: Ability to coordinate andsupport the execution of channel-related projects, ensuring timelines anddeliverables are met.

Time management: Ability to prioritize tasks, manage time effectively, and meet deadlines for assigned tasks and responsibilities.

‍

Core Skills (Soft Skills):

Attention to detail: Strong attention to detail to ensure accuracy in data entry, reporting, and administrative tasks.

Multitasking and prioritization: Ability to handle multiple tasks simultaneously, prioritizing workload effectively and meeting deadlines.

Adaptability: Flexibility and adaptability to changing priorities, workflows, and evolving team needs.

Knowledge Contribution:

Contributes to projects

Participates in trainings

Experience:

‍

Knowledge (Hard Skills):

Basic data analysis and reporting: Ability to analyse and interpret basic data related to account performance, sales, and marketing metrics.

Product knowledge: In-depth knowledge of the company's products and services to effectively promote and sell them through channels.

Promotional planning and execution: Skills in planning and executing promotional campaigns and activities to drive product exposure and sales through channels. Negotiation skills: Ability to negotiate favourable terms and conditions with channel partners for product promotions and listings.

Forecasting and target setting: Skills in forecasting sales and setting realistic targets for assigned accounts based on market trends and historical data.

Core Skills (Soft Skills):

Relationship building and management: Ability to build and maintain positive relationships with channel partners, fostering trust and collaboration.

Communication and interpersonal skills: Excellent communication and interpersonal skills to effectively interact with channel partners and internal stakeholders.

Time management: Ability to prioritize tasks, manage time effectively, and meet deadlines for account-related activities and deliverables.

Knowledge Contribution:

Contributes to projects

Creates and delivers training team-wide

Contributes to SoP's for continuous improvement

Experience:

Knowledge (Hard Skills):

Advanced data analysis and reporting: Proficiency in analysing complex data sets, identifying trends and insights, and creating comprehensive reports to support decision-making.

Marketing investment analysis: Basic knowledge in evaluating the return on investment (ROI), return on ad spend (ROAS), and other marketing metrics to optimize channel strategies and investments

Listing optimization: Knowledge of product listing optimization, and content creation to improve visibility and conversion rates.

Strategic account management: Skills in developing and implementing strategies for managing key accounts, ensuring their satisfaction and long-term growth.

Forecasting and target setting: Ability to forecast sales and set realistic targets for key accounts based on market trends and historical data.

Negotiation skills: Strong negotiation skills to secure favourable terms and conditions with key channel partners.

Core Skills (Soft Skills):

Relationship building and management: Ability to build and maintain strong relationships with key channel partners, fostering trust and collaboration. Communication and presentation skills: Excellent communication and presentation skills to effectively convey complex information and persuasively present ideas and proposals.

Problem-solving and critical thinking: Strong analytical and critical thinking skills to identify and resolve complex problems related to key accounts.

Strategic thinking: Ability to think strategically and develop long-term plans for key account growth and development.

Stakeholder management: Skills in managing and maintaining positive relationships with internal and external stakeholders involved in key accounts.

Knowledge Contribution:

Leads small projects Creates and delivers training team-wide. Contributes to SoP's for continuous improvement.

Experience:

Knowledge (Hard Skills):

Team management: Ability to manage and oversee the performance of the account management team, delegating tasks, and ensuring timely completion of deliverables. Performance tracking and reporting: Skills in tracking and reporting on the performance of the account management team, identifying areas for improvement. Process improvement: Expertise in analysing and improving existing processes and workflows to enhance team efficiency and productivity.

Resource allocation and task distribution: Ability to allocate resources effectively and distribute tasks among team members based on their skills and workload.

Risk Management on day-to-day operation or medium-term challenges that could disrupt their specific channel

Project Management: Skills in managing small scale initiatives

Core Skills (Soft Skills):

Leadership and team motivation: Ability to lead and motivate the account management team, fostering a positive and productive work environment. Communication and interpersonal skills: Excellent communication and interpersonal skills to effectively convey information, provide feedback, and maintain open lines of communication with team members.

Problem-solving and decision-making: Strong analytical and decision-making skills to identify and resolve problems related to team performance and operations.

Conflict resolution: Ability to address and resolve conflicts within the team in a constructive and diplomatic manner.

Time management: Ability to prioritize tasks, manage time effectively, and ensure the team meets deadlines and targets.

Knowledge Contribution:

Leads mid-sized projects Creates and delivers training department-wide Reviews SoP's for continuous improvement

Experience:

Knowledge (Hard Skills):

Ecommerce knowledge: In-depth knowledge of e-commerce and channel management

Channel strategy execution: Implementing and executing channel strategies developed by senior management

Channel performance analysis: Analysing and evaluating channel performance, identifying opportunities for optimization and growth.

Team management: Managing and leading the channel team, including Key Account Managers and Channel Team Leads.

Budget management: Managing budgets for channel activities and ensuring efficient resource allocation.

Forecasting and target setting: Forecasting channel sales and setting realistic targets for the channel team.

Channel partner relationship management: Managing relationships with channel partners, addressing their concerns, and ensuring satisfaction.

Risk Management on day-to-day operation or medium-term challenges that could disrupt their specific channel

Project Management: Skills in managing medium-scale initiatives

Core Skills (Soft Skills):

Leadership and team development: Leading, motivating, and developing a high-performing channel team.

Communication and interpersonal skills: Collaborating effectively with cross-functional teams and stakeholders.

Strategic thinking: Contributing to the development of channel strategies in alignment with the senior management's vision.

Problem-solving and decision-making: Identifying and resolving complex issues related to channel operations.

Stakeholder management: Managing and maintaining positive relationships with internal and external stakeholders involved in channel operations.

Adaptability: Navigating changing market conditions, evolving channel strategies, and organizational priorities.

Knowledge Contribution:

Leads large projects Creates and delivers training department-wide Creates SoP's and reviews for continuous improvement

Position Summary:

The position, Head of Channels, will lead a team of Account Managers and Channel Coordinators to achieve higher sales growth. The team works across all accounts and is responsible for Channel management.

Experience:

Knowledge (Hard Skills):

Strategic channel leadership: Developing and executing the overall channel strategy aligned with the company's goals and objectives.

Business acumen: Strong understanding of market trends, competitive landscape, and industry dynamics related to channel operations.

Financial management: Expertise in financial planning, budgeting, and resource allocation for channel operations at an organizational level.

Channel performance measurement and analysis: Defining and tracking key performance indicators (KPIs), conducting in-depth data analysis, and identifying opportunities for improvement.

Cross-functional collaboration: Collaborating effectively with cross-functional teams to align channel strategies and activities.

Risk Management on high-level, often interconnected risks that could impact New Aim's overall business model or market position

Project Management: Skills in managing large-scale initiatives

Core Skills (Soft Skills):

Strategic vision and thought leadership: Thinking strategically, developing long-term vision, and anticipating future trends and opportunities.

Executive leadership: Inspiring, motivating, and developing a high-performing channel organization.

Communication and presentation skills: Effectively conveying complex channel strategies, ideas, and insights to stakeholders and executive leadership.

Decision-making and problem-solving: Making sound decisions and solving complex problems related to channel operations.

Change management: Managing organizational change, navigating resistance, and implementing new channel strategies and processes.

Stakeholder management: Managing and maintaining positive relationships with internal and external stakeholders at an executive level.

Knowledge Contribution:

Leads critical projects Creates and delivers training company-wide Ensures the department have a continuous improvement mind-set

Experience:

English- Reading and writing skills,
good communication skills

Position Summary:

Entry level position to gain an introduction to New Aim business and CS and QA SoP's.
Should work towards detecting issues and understanding when to escalate, whenrequired.
Supports the wider team with delivery of solutions, customer service mindset

Knowledge (Hard Skills):

1. Learn to utilise relevant internal and external system(SMG, ZD, OMS, etc.),
2. learn and familiarize operation process, learn appropriate email/msg template, study company products information,
3. learn company service quality requirement
4. Be able to handle Pre-sale enquiry and Delivery issue enquiry

Core Ability (Soft Skills):

1. Introduction to New Aim business and CS and QA SoP's, detects issues and escalates when it's required
2. Supports the wider team with delivery of solutions, customer service mindset

‍

Knowledge Contribution:

Participates in new staff training

Experience:

English - Reading and writing skills,
good communication skills

Position Summary:

Understands New Aim business and CS and QA SoP's. Able to independently detect issues, escalate and call out when required.
Supports the wider team with delivery of solutions, customer service mindset.
Had strong product knowledge and faulty issue handling

Knowledge (Hard Skills):

1. Able to independently utilise relevant internal and external system (SMG, ZD, OMS, etc.),
2. use appropriate email/msg template, study company products information,
3. understand company service quality requirement
4. Be able to handle all types of enquiries

Core Ability (Soft Skills):

1. Understand New Aim business and CS and QA SoP's, detects issues and escalate and call out when it's required
2. Supports the wider team with delivery of solutions, customer service mindset. Products knowledge, faulty issue handling

Knowledge Contribution:

Faulty issue handling training
Feedback handling training

Experience:

1. Good English reading and writing skill, and basic English-speaking skill
2. Good skill of identifying and solving problem
3. Good communication skill and problem-solving skill

Position Summary:

Experienced position to support Team Lead on identifying and solving issues. Able to execute team’s customer issues independently and support team on improving their work quality.

Knowledge (Hard Skills):

1. arrange and complete channel daily regular tasks on time: error order, dispute, escalation, etc.
2. handle L1 & L2 daily queries and assist to improve team efficiency
3. detect member mis-operation and provide individual coaching
4. support Team Lead on contingency issue (system down, batch issue, massive customer complains), collecting data and information when required
5. share the tasks / back up Team leader role when required

Core Ability (Soft Skills):

1. Ability to arrange and complete channel daily regular tasks
2. Support to improvement teamwork quality and efficiency
3. Support / backup Team Lead to identify issue and solve issues

Knowledge Contribution:

Project contribution / may lead minor projects
Trainings created and delivered team wide

Experience:

1. Good English reading and writing skill, and basic English-speaking skill

2. Good organizational skill to document and update workflows, incorporating feedback and best practices
3. Good communication skill and training skill

Position Summary:

Independently executes New Aim business and CS and QA SoP's.
Able to utilise the relevant systems, documents and up-date SoP's.
Independently executes L1 & L2 escalation's

Knowledge (Hard Skills):

1. master CS operation process, relevant system operation, company product line, template, (3 years L1& L2)
2. detect issue from member mistakes based on quality assessment standard (QA)
3. prepare training material and conduct new staff training, on job training and product training to meet operation requirement (Training)
4. manage and update materials of handling Process, System, Template, Seller Policy, Product (KB management)
5. Capable to handle knowledge escalation and communicate with Buying team for knowledge acquirement (KB management)

Core Ability (Soft Skills):

1. Independently executes New Aim business and CS and QASoP's,
2. Utilises the relevant systems, documents and up-dates SoP's.
3. Independently executes L1 & L2 escalation's

Knowledge Contribution:

Training skill training

Experience:

1. Good English reading and writing skill, and basic English-speaking skill
2. Good skill of identifying and solving problem
3. Good leadership skill and coaching skill
4. Good communication and negotiation skill

Position Summary:

Lead responsible channel team to achieve set SLA, KPI target hold Lead team huddling and meeting to raise team morale, management daily operation manpower.

Knowledge (Hard Skills):

‍

1. lead the team to achieve KPI for responsible channels
2. identify inefficiencies and seek for improvement to achieve the required target
3. conduct daily staffing, individual coaching, team huddling and meeting to raise team morale
4. tackle contingency issue and make escalation when is necessary
5. collect data and information to manager for reporting and root cause analysis when required
6. articulate strategies, priorities, and collaborate with cross-functional team
7. handle enquires and complaints from account manager and corporate customer

Core Ability (Soft Skills):

‍
1. Independently lead and drive the responsible team to achieve team goals and KPIs
2. Support manager to establish New Aim business and CS SoP's, improve relevant systems, and
3. Cross-functional team collaboration and negotiation

Knowledge Contribution:

KPI management training
People management and team huddling training
Cross-dept meetings seat in training

Experience

2 years +
‍

Position Summary

Assist in the preparation of monthly financial statements.
Perform account reconciliations and resolve discrepancies.
Process accounts payable and accounts receivable transactions.
Help with monthly closings and year-end audit preparations.
Maintain and update financial databases and spreadsheets.
Support senior accountants and finance managers with ad-hoc projects and analysis
Help improve and streamline accounting processes and procedures.
‍

Knowledge (Hard Skills):

Financial Accounting and reporting: understanding of fundamental accounting principles, familiar with accounting cycle
Reconciliation and basic analysis: ability to reconcile accounts, understanding of financial analysis techniques, e.g. variance analysis, ratio analysis.
Risk management and internal control: understanding of the internal control framework and follow it.
Communication and collaboration: ability to follow instruction and escalate issues, able to effectively communicate financial data with stakeholders.
Change management: ability to propose and adapt to new workflow.
‍

Core Ability (Soft Skills):

Management accounting and financial management: understanding of accruals and the impact on the financial report, able to reconcile accounts.
Analytical thinking: able to analyze basic financial data and reach reasonable conclusion.
Process analysis and project management: able to map a process, identifying the order of tasks. contributes to an improvement project by working within a team.
Busniess Acumen: familiarity with company's core busniess and service, awareness of how accounting process support day-to-day opertions.
‍

Knowledge Contribution:

Develop and deliver 2 courses per year, for Junior Staff
‍

KPIs

timely and efficiently manage all the finance BAU tasks to support the business.
maintain a EOM+5 accounts closure.

Experience

3 - 5 years
‍

Position Summary

This roll require a strong understanding of accounting principles and the ability to provide strategic financial insights.
‍
Key Responsibilities:

Financial Accounting:
- Prepare and analyze financial statements
- Ensure compliance with financial regulations
- Manage the month-end and year-end close processes
- Coordinate with external auditors for annual audits
- Maintain and improve internal financial controls.‍
Financial Planning & Analysis:
- Develop and maintain financial models for forecasting and budgeting
- Perform variance analysis between actual results and budgets/forecasts
- Provide financial analysis to support strategic decision-making
- Prepare and present financial reports and KPIs to management
- Collaborate with various departments to gather data for financial planning.
General:
- Identify and drive process improvements in financial operations
- Assist in special projects and ad-hoc analyses as needed
- Support the development and implementation of financial systems and tools.

Knowledge (Hard Skills):

Financial Accounting and reporting: experience in maintaining accurate and up-to-date accounting record, proficiency in preparing and analyzing finance statement
Financial modeling and forecasting: ability to analyze financial data and generate insightful reports, skill in data visualization and presentation
Risk management and internal control: familiar with internal control framework and risk assessment, ability to identify and mitigate financial risks
Business partnering: ability to communicate financial information effectively to stakeholders
Change management: ability to create complete workflow
‍

Core Skills (Soft Skills):

Management accounting and financial management: able to monitor and control expenditure. Able to interpret the impact of unusual figures identified. Able to prepare budget and forecast in corporation with operational manager.
Analytical thinking: able to draw conclusions and assess impact from analysis and interpretation of financial data
Process analysis and project management: able to analyze critically identifying problems or inefficiencies and able to suggest changes for improvement.
Business Acumen: knowledge of the company's revenue streams, cost structure, and key business drivers
‍

Knowledge Contribution

Develop and deliver 2 courses per year, for Junior Staff
‍

KPIs

Timely and efficiently manage all the finance BAU tasks to support the business.
Maintain a EOM+5 accounts closure.

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5

Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quot

Experience

Product installation and desinstallation skills

Knowledge (Hard Skills):

1. Receive, organize and assist on picking up sample parcel
2. Assemble and dissasemble item for photographing
3. Organize sample test warehouse and handle post-test sample
4. Conduct stock take in a regular basis

Core Skills (Soft Skills):

1. Assist design team daily operation
2. manage and organize warehouse in CN testing lab

Knowledge Contribution

N/A
‍

Experience

1.English reading and writing skill.
2. Communication and negotiation skill.
3. Good organizational skill to document.

Knowledge (Hard Skills):

1.Complete pre-inspection docs and materials collection, quotation andarrangement.
2. Able to review inspectionreport and make correct decision.
3. Mitigate between buyer and 3rd party inspection company when required.
4. Collect data and completeother admin tasks.

Core Skills (Soft Skills):

1. Understand New Aim business and QA SoP's, assistant and support to inspection operation during the the process.
2. Provide support and ensure the whole process is efficient and smooth.

Knowledge Contribution

Pre-inspection and Post-inspection new staff training.

Experience

1. English reading and writing skill
2. Communication and negotiation skill
3. Good organizational skill to document

Knowledge (Hard Skills):

1. Complete pre-inspection docs and matreials collection, quotation
2. Complete pre-inspection quotation and arrangement
3. Mitigate between buyer and 3rd party inspection company when required during inspection
4. Collect data and complete other admin tasks

Core Skills (Soft Skills):

1. Unnderstand to New Aim business and QA SoP's, assistant and support to inspection operation during the the process
2. Provide support and ensure the whole process is efficient and smooth

Knowledge Contribution

Pre-inspection process and starndard training

Experience

1. English reading and writing skills.
2. Communication and negotiations kills.
3. Good organizational skills to data and document.
4. Basic product inspection technical skills.

Knowledge (Hard Skills):

1. Independently review inspection report and make correct decision.

2. Generate improvement advices and assure all products achieve company quality control standard before shipment.

3. Mitigate between buyer and 3rd party inspection company when required.

4. Collect data and completeother admin tasks.

5.Support team management and complete challenging tasks.

Core Skills (Soft Skills):

1. Independantly executes New Aim business and QA SoP's, detect product quality issue.
2. Interpret quality improvement solutions to buyer and assure the quality is complying with company standards.

Knowledge Contribution

Reportreview standard training
Quality approval standardtraining

Experience

1. English reading and writing skill
2. Communication and negotiation skill
3. Good organizational skill to data and document
4. Basic product inspection technical skill

Knowledge (Hard Skills):

1. Complete after-inspection report review
2. Gnerate improvement advices and assure all products achieve company quality control standard before shipment
3. Mitigate between buyer and 3rd party inspection company when required after inspection
4. Collect data and complete other admin tasks

Core Skills (Soft Skills):

1. Independantly to New Aim business and QA SoP's, detect product quality issue
2. Interpret quality improvement solutions to buyer and assure the quality is complying with company standard

Knowledge Contribution

Report review standard training
Quality approval stadard training

Experience

1. English reading and writing skill
2. Good skill of identifying and solving problem
3. Good leadership skill and coaching skill
4. Good communication and negotiation skill

Knowledge (Hard Skills):

1. Maintaining sample test team service level, quality control level and manage team members performance
2. Review sample test report, and communicate with buyer for improvement
3. Approve test and complete relevant admin tasks
4. Scene management, provide technical support QA inspector
5. Manage WH space and samples turn over
6. Report and data collection (daily, weekly and monthly)
7. Receive AU QC advice and paticioate in buying team communication for product quality improvement

Core Skills (Soft Skills):

1. Independantly lead and drive the team to achieve quality control and other KPIs
2. provide technical support to QA team
3. Cross-functional team collabration and negotiation
4. 3rd party testing cost control

Knowledge Contribution

Workload manage training
KPI and performance review training
Report and data analysis training
Cross-dept meeting seat in

Experience

1. English reading and writing skill, basic English speaking skill
2. Good skill of identifying and solving problem
3. Good leadership skill and coaching skill
4. Good communication and negotiation skill
5. Document establishment and management skill, and training skill

Knowledge (Hard Skills):

1. Maintaining inspection team service level, quality control level and manage team members performance
2. Check assistant and officer work quality
3. Manage 3rd party insection company and ensure the inspection fulfil with satisfactory level of quality
4. Scene management, provide support assistant and officer
5. Report and data collection (daily, weekly and monthly)
6. Receive AU QC advice and paticioate in buying team communication for product quality improvement
7. Assist manager to conduct cost review and control

Core Skills (Soft Skills):

1. Independantly lead and drive the team to achieve quality control and other KPIs
2. Provide support on establishing process, document, and report to QA team
3. Cross-functional team collabration and negotiation
4. Inspection cost control

Knowledge Contribution

3rd party inspection manage training
KPI and performance review training
Report and data analysis training
Cross-dept meeting seat in

Experience

1. English reading and writing skill, English speaking skill
2. Good skill of developing plan and strategy
3. Good leadership skill and coaching skill
4. Good communication and negotiation skill
5. Good data analysis skill

Knowledge (Hard Skills):

1. Responsible for maintaining QC team service level and quality control level（sample test and inspection)
2. Establish team structure, R&R, KPI, and continue review for improvement
3. Establish review process for team internal and external communication, (AU QC team and other dept communication)
4. Establish report and conduct data analysis
5. Systems optimization
6. Overall cost review and control
7. Overall Head counts management
8. Paticipate in compliance relevant tasks

Core Skills (Soft Skills):

1. Generate strategy and plan to drive the whole QA team to achieve team goals and KPIs
2. Develop and estblish New Aim business and QA SoP's, develop or change relevant systems,
3. Cross-functional team collabration and negotiation
4. Mornitoring data and trend to make accurate estimation
5. Team headcount forcast and cost budgeting

Knowledge Contribution

KPI managemeng training
People management and team huddling training
Cross-dept meetings seat in training
Report and data analysis training
Process management training

Experience:

More than 1 year of working experience in related design industry.

‍

Knowledge (Hard Skills):

1. Graduated from the Academy, majoring in design or fine arts.

2. Be proficient in using PS and other related design software.

Daily workflow: Familiar with the application of project management software (such as Jira), familiar with the image rule requirements of various channels, organizing and uploading.

Professional skills: You need to have certain professional skills, such as photoshop, Illustrator and other basic design software, and master the operational skills of Shipping mark production, image processing, image retouching and cutting.

Design basics: You need to have certain basic design abilities, such as basic knowledge of typesetting, color matching, composition, etc. Able to assist superiors in completing tasks such as picture design and modification tasks for simple products.

Execution ability: You need to have a certain degree of execution ability and be able to maintain a high level of output for long-term work.

Team assistance ability: Assist team members or Team Lead to complete collaborative work efficiently.

‍

Core Skills (Soft Skills):

Awareness of details: For some relatively detailed and complex design tasks, it is necessary to complete them carefully and patiently to finally achieve satisfactory results.

Self-learning ability: Need to continuously learn new knowledge, improve professional skills and increasingly understand e-commerce trends.

Knowledge Contribution:

N/A

Experience:

More than 2 years of working experience in related design industry.

‍

Knowledge (Hard Skills):

1. Graduated from the Academy, majoring in design or fine arts.

2. Be proficient in using PS, AI, C4D and other related design software.

Professional skills: Proficient in and using design software, such as Photoshop, Illustrator, C4D, Octane, etc. for graphic design, especially strong PS skills, proficient in product refinement, and the integration of characters and scenes.

Typography design: Proficient in color theory, typography layout, visual hierarchy, icon design, etc., and able to design clear, beautiful and consistent user interfaces that are consistent with the brand tone. Have solid visual design skills and strong control over design elements such as color, layout, fonts, etc. Able to independently complete the design work of e-commerce store product details pages, event theme pages, advertising banners, mobile pages, etc.

Business Acumen: Familiar with the visual expression of major cross-border e-commerce platforms (such as Amazon, eaby, etc.). And design specifications, upload process, size restrictions, copyright regulations, etc. to ensure that the design works meet the platform requirements.

Daily workflow: Familiar with the application of project management software (such as Jira) to assist with task allocation and progress tracking, familiar with the image rule requirements of various channels, sorting and uploading.

Team communication and assistance ability: You must be able to communicate and assist team members, and be able to complete tasks efficiently under time constraints.

‍

Core Skills (Soft Skills):

Creative Thinking: Possess creative thinking and be able to provide visual support to the company. Understand Australian life and culture, and become familiar with Australian design style.

Detail awareness: Highly sensitive and attentive to details, able to notice every detail of visual design to ensure the accuracy and completeness of the design.

Time management ability: Able to arrange time reasonably, promote the completion of tasks, and complete work according to quality and quantity within the specified time.

Learning ability: Have agile learning ability, break through yourself while constantly learning new technologies and applications, and continuously improve your design level. By learning and understanding artificial intelligence drawing (AI) technology, you can accurately convert needs into AI keyword language.

Communication and assistance skills: Good communication skills and assistance abilities, able to effectively solve problems.

‍

Knowledge Contribution:

N/A

Experience:

More than 3 years of relevant shooting experience.

Knowledge (Hard Skills):

1. Graduated from the Academy, majoring in design or fine arts.

2. Be proficient in using PS and other related design software.

3. Proficient in using various professional photographic equipment.

Photography skills: You need to master basic photography skills, such as camera operation and parameter adjustment, shooting techniques, etc.

Familiar with different photography types: You need to be familiar with photography of different types of products and understand the shooting needs and styles of different types of products.

Technical essence: You need to be proficient in the basic technical essence of photography such as light principles and composition skills to create high-level works.

Familiar with the shooting specifications and requirements: including shooting angle, light, foreground, background, lighting, etc., to ensure that the shooting work can be completed efficiently.

Photo post-processing capabilities: You need to master basic post-processing skills, such as using various post-processing software (Photoshop, Lightroom, etc.) to process and edit photos to achieve better results.

Core Skills (Soft Skills):

Communication skills: Good communication skills are required to ensure the smooth progress of the project.

Self-management and control: Regularly organize and manage the pictures taken, ensure the orderly storage and arrangement of photographic works, and strengthen quality control.

Keen insight: You need to have keen insight and be able to create detailed, professional and expressive photography works for different needs.

Art Appreciation: You need to have a certain degree of art appreciation, be able to appreciate various types of art works and get inspiration, get inspiration from them, and improve the quality of your and your team's photography.

Knowledge Contribution:

N/A

Experience:

More than 3 years of working experience in related design industry.

‍

Knowledge (Hard Skills):

1. Graduated from the Academy, majoring in design or fine arts.

2. Be proficient in using PS, AI, C4D and other related design software.

Business Acumen: Familiar with the visual expression of major cross-border e-commerce platforms (such as Amazon, eBay, etc.). And design specifications, upload process, size restrictions, copyright regulations, etc. to ensure that the design works meet the platform requirements.

Core Skills (Soft Skills):

Creative Thinking: Possess creative thinking and be able to provide visual support to the company. Understand Australian life and culture, and become familiar with Australian design style.

Detail awareness: Highly sensitive and attentive to details, able to notice every detail of visual design to ensure the accuracy and completeness of the design.

Time management ability: Able to arrange time reasonably, promote the completion of tasks, and complete work according to quality and quantity within the specified time.

Team communication and assistance ability: Good communication skills and assistance abilities, able to effectively solve problems. You must be able to communicate and assist team members, and be able to complete tasks efficiently under time constraints.

Knowledge Contribution:

N/A

Experience:

More than 5 years of working experience in related design industry.

Knowledge (Hard Skills):

1. Graduated from the Academy, majoring in design or fine arts.

2. Be proficient in using PS, AI, C4D and other related design software.

On-time and quality delivery rate of design tasks: Ensure that the team completes design tasks such as product page design, web banner page design, and other department requirements for the e-commerce platform on time; monitor and ensure the quality of design works to ensure that they meet market sales requirements and have a good user experience And can effectively promote sales conversion.

Team member performance appraisal: Implement performance appraisal standards for team members, track and evaluate each designer's work results and work efficiency. Team stability and growth: Maintain team stability, reduce employee turnover, and promote team skill improvement and career development.

Innovative design template: Encourage and support team members to carry out innovative designs, and evaluate novel design solutions and successful application cases introduced by the team.

Satisfaction with internal and external cooperation: Maintain good cooperative relationships with cross-departments such as the procurement and sales department, personnel administration, etc. to ensure that design requirements are efficiently implemented.

Core Skills (Soft Skills):

Motivate team members, mobilize work enthusiasm, create a good team atmosphere and culture, design and implement training plans, and ensure continuous learning and development of the team.

Accurately grasp the progress of design projects, allocate resources reasonably, and ensure the efficient completion of design projects.

Good cross-department communication and collaboration skills, able to work closely with purchasing and sales departments to achieve sales targets.

Strong time management and priority setting capabilities, able to make appropriate decisions when multiple designs are parallel.

Develop and implement designers' ability evaluation standards to promote a virtuous cycle of competition and cooperation within the team.

Knowledge Contribution:

N/A

‍Experience:

More than 10 years of working experience in related design industry.

Knowledge (Hard Skills):

1. Graduated from the Academy, majoring in design or fine arts.

2. Be proficient in using PS, AI, C4D and other related design software.

Project completion rate: measures the proportion of the design department completing the same amount of design on time, calculated every six months.

Budget control: Whether the project cost is controlled within the budget and the proportion of overspending or savings is reduced.

Design cost control: Reasonably plan and allocate design resources, propose optimized design project processes, and control the costs of various designs.

Design efficiency: Evaluate the work efficiency of the design team through indicators such as project cycle and per capita output.

Quality indicators: Steady improvement of design quality and efficiency, steady reduction of rework design rate.

Core Skills (Soft Skills):

Build and maintain an efficient and innovative design team. Recruit the right talent, set clear goals, and unleash the potential of team members through effective communication and incentives.

Able to optimize design results through data-driven methods, improve design productivity efficiency, and help corporate performance growth, develop detailed schedules, monitor progress, and adjust plans when necessary to deal with emergencies.

Effectively cultivate the design team and improve the overall design level and innovation capabilities.

Able to integrate design strategy with the company's overall strategy to ensure that design solutions serve business goals and provide a user experience that is suitable for local Australian culture.

Provide professional design guidance and technical support, make suggestions for improving the design review mechanism, and ensure output quality.

Motivate team members, mobilize work enthusiasm, create a good team atmosphere and culture, design and implement effective team building activities and training plans, and ensure continuous learning and development of the team.

Knowledge Contribution:

N/A

Experience:

1+ years of relevant experience

Hard Skills:

1. Proficient in operating LPS system, able to accurately enter the SKU information and supplier information provided by the buyer into the system, and assist the buyer to update and maintain the system information;

2. Proficient in operating NetSuite system, including entering the system according to the purchase plan provided by the buyer, initiating booking, arranging inspection/checking the supplier's self-inspection report information, following up on the booking progress, checking the customs clearance documents provided by the supplier, making payments, following up on the release of the goods, etc.;

3. Ability to coordinate work and communicate effectively with the shipping department, understand import and export regulations, customs requirements and safety standards;

4. Assist the customer service department to handle related product issues and respond to Jira tickets in a timely manner.

‍

Soft Skills:

1. Teamwork ability: Ability to communicate and collaborate effectively with suppliers and warehouses, customer service, quality control and marketing teams;

2. Learning ability: Ability to continuously learn and update procurement knowledge and skills to adapt to market and technological changes.

3. Communication ability: Possess good oral and written expression skills and be able to convey information clearly and accurately.

4. Problem-solving ability: Ability to identify and solve various problems and difficulties that arise during the procurement process.

5. Time management ability: Ability to effectively arrange time and handle multiple tasks to ensure the smooth progress of the procurement process.

Knowledge Contribution:

1. Shipping document accuracy(40%)

2. Shipping document timeliness(30%)

3.PO and PI sign back timeliness(20%)

4.CS Issue resolution time(10%)

Experience:

3+ years of relevant experience

‍

Hard Skills:

1. Proficient in the formulation of procurement plans and able to implement procurement plans into ordering;

2. Ability to track and manage inventory, forecast customer demand, analyse supply chain performance, and modify procurement plans when necessary;

3. Knowledge of product quality standards and compliance with regulatory requirements;

4. Knowledge of import and export regulations, customs requirements and safety standards;

5. Ability to rapidly develop new products recommended by the marketing team;

6. Review product details of NPD: analyse and ensure that product specifications, costs and contract terms are synchronized with the requirements submitted for new product development;

7. Collaborate with suppliers for NPD: possessing the ability to collaborate with existing or potential new suppliers and assess their ability to meet new product development needs;

8. Continuously monitor and update supplier and SKU information to ensure the accuracy and timeliness of data in the supply chain information system (LPS);

9. Analytical ability to identify patterns and trends;

10. Ability to track supplier performance and conduct objective evaluations, which is helpful for the development of supplier rating systems.

‍

Soft Skills:

1. Ability to lock in new products with market value through suppliers;

2. Problem-solving collaboration: ability to effectively work with warehouse, customer service, quality control, and marketing teams to diagnose problems related to defective products or supply chain disruptions, develop corrective measures, and implement solutions to prevent similar problems in the future;

3. Supplier communication skills: Have the communication skills to have dialogues with suppliers on quality or compliance issues. This includes negotiating remedial measures, ensuring that product standards are met, and continuously complying with regulatory requirements;

4. Cultivate long-term win-win partnerships with suppliers through trust and common growth;

5. Have excellent communication skills when negotiating with suppliers on costs, terms, and contracts to ensure cost-effectiveness without damaging the partnership.

Experience:

5+ years of relevant experience and having project experience

‍

Hard Skills:

Soft Skills:

1. Project management capability: Lead projects and solve complex problems systematically and structurally, such as reducing procurement costs, controlling procurement risks, or improving efficiency;

‍2. Ability to coordinate: assist Buying Lead in leading and guiding buyers and buying assistants

‍3. Ability to train new employees: develop job growth coaching plans, and help new employees master job responsibilities, knowledge, and skills. Responsible for arranging work tasks for new employees, keeping performance records during the probation period, providing timely feedback and suggestions, and assisting new employees in being able to independently perform their duties as soon as possible.

‍4. Communication and reporting skills: When potential risks are severe or exceed the handling capacity, able to communicate with Buying Lead in a timely manner to ensure accurate communication of information. Ability to communicate across levels, ensuring that all stakeholders are informed of the situation in a timely manner and able to provide effective and feasible solutions.

‍

Knowledge Contribution:

1.Designs and deliver trainings material for department wide.

2. Develop cross department SoP's for continuous improvement.

Position Summary:

5+ years of relevant experience and having project experience

‍

Hard Skills:

‍

Soft Skills

Strategic Planning and Supply Chain Management:

‍1. Comprehensively understand and optimize supply chain dynamics

• Master all aspects of procurement, logistics and inventory management

• Identify efficiency improvement opportunities in the supply chain and implement optimization plans

• Assist management to use advanced tools (such as Netsuite and LPS) to optimize the procurement system

2. Develop and implement procurement strategies

• Coordinate the procurement plans of each buyer according to market dynamics and company strategy

• Work with Category Manager to implement procurement budget management which is in line with the company's overall strategy and financial goals

• Continuously look for cost-saving opportunities to improve procurement efficiency

3. Lead the team to develop supplier cooperation strategies

• Develop short-term and long-term supplier cooperation strategies

• Regularly evaluate and revise strategies based on market dynamics

• Establish and maintain good supplier relationships to ensure supply chain efficiency Inventory and Risk Management‍

Experience:

1+ years of relevant experience

Knowledge (Hard Skills):

1.Demand Planning: Accurately forecast demand and sales, develop efficient product line strategies, coordinate supply and demand balance, and maximize profits.
2.Product Portfolio Management: Assist in managing product line portfolios, optimize resource allocation under guidance, support product growth strategy development, and ensure the operation meets budget requirements.
3.Dynamic Pricing: Understand and apply dynamic pricing models; develop pricing strategies for product lines, including promotions, clearances, and maintaining or increasing market share through pricing strategies;

Core Skills (Soft Skills):

Knowledge Contribution:

1. Shipping document accuracy (40%)2. Shipping document timeliness(30%)

2.Shipping document timeliness(30%)

3.PO and PI sign back timeliness(20%)
4.CS Issue resolution time(10%)

‍

Experience:

3+ years of relevant experience

Knowledge (Hard Skills):

1. Demand Planning: Accurately forecast demand and sales, develop efficient product line strategies, coordinate supply and demand balance, and maximize profits.

2. Product Portfolio Management: Assist in managing product line portfolios, optimize resource allocation under guidance, assist in product growth strategy development, and ensure the operation meets budget requirements. Lead and participate in the new product development process, and be able to identify products with high growth potential; continuously monitor and manage the market share of product lines in major channels, identify share fluctuations in a timely manner, coordinate cross-departmental resources to respond to market changes, and ensure product competitiveness.

‍
3. Dynamic Pricing: Understand and apply dynamic pricing models; develop pricing strategies for product lines, including promotions, clearances, and maintaining or increasing market share through pricing strategies; be able to flexibly adjust market strategies based on market position, and effectively communicate marketing strategies and plans to channel and brand teams.

Core Skills (Soft Skills):

Knowledge Contribution:

1. Gross profit
2. Inventory turnover times
3. Faulty rate
4. Shipping document accuracy
5. Project (Quarterly KPI, for who want to be promoted to be Senior Buyer)

‍

Experience:

5+ years of relevant experience and having project experience

Knowledge (Hard Skills):

1. Demand Planning: Accurately forecast demand and sales, formulate efficient product line strategies, coordinate supply and demand balance, and maximize profits.

2. Product Portfolio Management: Assist in managing product line portfolios, optimize resource allocation under guidance, assist in product growth strategy formulation, and ensure the operation compliance with budget requirements. Lead and participate in the new product development process, be able to identify products with high growth potential; continuously monitor and manage the market share of product lines in major channels, identify market share fluctuations in a timely manner, coordinate cross-departmental resources to respond to market changes, and ensure product competitiveness.
‍

3. Dynamic Pricing: Understand and apply dynamic pricing models; Develop pricing strategies for product lines, including promotions, clearance, and maintaining or increasing market share through pricing strategies; Be able to flexibly adjust market strategies based on market position and effectively communicate marketing strategies and plans to channels and brand teams.

Core Skills (Soft Skills):

1. Ability to train new employees: formulate job growth coaching plans to help new employees master job responsibilities, knowledge and skills, etc. Responsible for arranging new employees' work tasks, keeping performance records during the probation period, providing timely feedback and suggestions, and assisting new employees to be able to take charge of their positions as soon as possible.

‍
2. Communication and reporting skills: When potential risks are serious or beyond the ability to handle, timely communicate with the Marketing Lead to ensure accurate communication of information. Ability to communicate across levels to ensure that all relevant parties can understand the situation in a timely manner and provide effective and feasible solutions.

‍
3. Ability to coordinate: Able to assist the Marketing Lead in leading and guiding the Marketing team.

Knowledge Contribution:

1.Designs and deliver training material for department wide.
2. Develop cross department SoP's for continuous improvement.

‍

Knowledge (Hard Skills):

Develop understanding of the company's products and service
Data entry proficiency
Develop proficiency in relevant software/tools (e.g. spreadsheets, SEO Tools)

Core Ability (Soft Skills):

Time management
Attention to detail
Communication skills
Openness to feedback and continuous improvement

Knowledge Contribution:

Gross revenue (30%)
Page share (30%) ROI (20%) Marketing cost (20%) - depends on channel assigned to Assistant

‍

Knowledge (Hard Skills):

Good understanding of the company's products and service
Continuously and proactively optimize listing ranking according to teamrequirements
Data entry proficiency
Proficiency in relevant software/tools (e.g. spreadsheets, SEO Tools)
Analyse sales performance and identify blockers/issues
Proactively identify issues and provide solutions before they escalate

‍

Core Ability (Soft Skills):

Time management
Attention to detail
Communication skills
Openness to feedback and continuous improvement

Knowledge Contribution:

Gross revenue (30%) Page share (30%) ROI (20%) Marketing cost (20%)

Knowledge (Hard Skills):

Strategic optimization leadership: Developing and executing the overall Optimisation strategy aligned with the company's goals and objectives
Business acumen: Strong understanding of market trends, competitive landscape, and industry dynamics related to teams’ operations.
Financial management: Expertise in financial planning, budgeting, and resource allocation for Optimisation operations at an organizational level.
Optimization performance measurement and analysis: Defining and tracking key performance indicators (KPIs), conducting in-depth data analysis, and identifying opportunities for improvement.
Cross-functional collaboration: Collaborating effectively with cross-functional teams to align Optimisation strategies and activities.
Risk Management on high-level, often interconnected risks that could impact New Aim's overall business model or market position
Project Management: Skills in managing large-scale initiatives

Core Ability (Soft Skills):

Team management: Managing and leading the channel team.

Knowledge Contribution:

50% Optimization:
Gross revenue (30%)
Page share (30%)
ROI (20%)
Marketing cost (20%)
50% Channel
Gross revenue
Contribution profit
Active vs sold
Postage charge

‍

Knowledge (Hard Skills):

Core Ability (Soft Skills):

Team management: Managing and leading the channel team.

Knowledge Contribution:

50% Optimization:
Gross revenue (30%)
Page share (30%)
ROI (20%)
Marketing cost (20%)
50% Channel
Gross revenue
Contribution profit
Active vs sold
Postage charge

‍

Position Description:

Experience:

0 - 1 Year

Knowledge (Hard Skills):

Core Ability (Soft Skills):

1. Problem-Solving: Ensure issues are escalated within 24 hours.
2.Collaboration: Respond promptly to cross-department requests related to booking and customs clearance documents.

Knowledge Contribution:

1. Execute SOP
2. Prepare training materials

Position Description:

Experience:

1 - 2 Year

Knowledge (Hard Skills):

1. Basic knowledge of international trade and customs procedures; able to execute bookings independently.
2. Proficient in NetSuite data entry (accuracy rate ≥98%).
3. English: CET-4 or equivalent; can handle emails and basic communication. Participate in English calls and summarise minutes.

Core Ability (Soft Skills):

1. Problem-Solving: Address minor issues or escalate them within 24 hours.
2. Collaboration: Respond promptly to cross-departmental requests related to bookings, involving additional departments as needed.
3. Tools: Use Excel to generate cost comparison reports.

Knowledge Contribution:

1.Develop and execute SOP
2. Prepare training materials
3. Conduct training Sessions

Position Description:

1. Arrange bookings based on shipping schedules, assign freight forwarders, and track cargo transportation/customs clearance.
2. Follow up on shipping documentation, ensuring accuracy and timely compliance with customs requirements.
3. Verify freight forwarder invoices and input costs into the system.
4. Independently coordinate freight forwarders and optimize bookings (e.g., compare ≥3 quotes).
5. Analyze shipping delays and propose ≥1 improvement/quarter.
6. Coordinate cross-departmental solutions (e.g., emergency vessel changes).

Experience:

2 - 3 Year

Knowledge (Hard Skills):

Core Ability (Soft Skills):

1. Problem-Solving: Escalate issues within 24 hours, identify problems, implement preventive actions, and resolve medium-level issues like securing space allocation in slack season.
2. Collaboration: Promptly respond to cross-departmental requests and complaints, involving at least two departments.
3. Data-Driven Ability: Utilize Excel for cost comparison reports and cost analysis to identify issues.

Knowledge Contribution:

1.Develop and execute SOP, lead 1 SOP revision project/year.
2. Prepare training materials
3. Conduct training Sessions

Position Description:

1. Arrange bookings based on shipping schedules, assign freight forwarders, and track cargo transportation/customs clearance.
2. Follow up on shipping documentation, ensuring accuracy and timely compliance with customs requirements.
3. Verify freight forwarder invoices and input costs into the system.
4. Independently coordinate freight forwarders and optimize bookings (e.g., compare ≥3 quotes).
5. Analyze shipping delays and propose ≥1 improvement/quarter.
6.Train new/P1-P2 staff (≥2 internal sessions/year).
7.Coordinate cross-departmental solutions (e.g., emergency vessel changes).
8.Manage freight forwarder performance (quarterly evaluation reports).
9. Manage feedback on the Shipping service from Buying team on a quarterly basis.

Experience:

4+ Years

Knowledge (Hard Skills):

Core Ability (Soft Skills):

1. Problem-Solving: Escalate issues within 24 hours, resolve complex challenges such as securing pace releases during peak season, and provide solutions along with preventive actions.
2. Collaboration: Respond promptly to cross-departmental requests and comliants, participate or lead cross-departmental projects, and streamline processes.
3. Tools: Use Excel for cost comparison reports. Utilize Power BI for monthly cost reports and participate in or lead cost reduction projects.

Knowledge Contribution:

1.Develop and execute SOP,lead 1 SOP revision project/year.
2. Prepare training materials
3. Conduct training Sessions
4. Train new/P1-P2 staff (≥2 internal sessions/year)

Experience:

English reading and writing skills, good communication skills.
Basic understanding of product safety regulations and compliance requirements.
Good organizational skills to document and track compliance activities.
Chinese language skills (at least reading ability) is desirable due to supplier base in China.

Position Summary: Entry-level position to gain introduction to New Aim compliance processes and regulatory requirements. Should work towards understanding product safety standards, certification processes, and when to escalate compliance issues. Supports the wider compliance team with documentation and administrative tasks.

Knowledge (Hard Skills):

Learn to utilize relevant compliance systems and databases (certification tracking, regulatory databases, etc.).
Assist in collecting and organizing product documentation for certification processes.
Learn basic Australian product safety standards (Australian Standards, RCM, ACMA requirements, EESS, Energy Rating, WELS, WaterMark, Modern Slavery, Timber Due Diligence, Emissions, etc.).
Support preparation of compliance reports and documentation.
Track certification status and renewal dates.
Assist in vendor compliance verification processes.
Grasp a good idea of the main product categories sold by New Aim and their basic Australian compliance requirements.
Learn how to write NPD Pre-purchase Audit Reports and handle simpler new product development requests from the buying team.
Learn the 3 main types of IP (patents, registered designs, trademarks) and how to check both Australian jurisdiction and international IP databases.

Core Ability (Soft Skills):

Introduction to New Aim compliance procedures and regulatory landscape.
Supports compliance team with documentation and administrative tasks.
Attention to detail and ability to follow established procedures.
Customer service mindset when handling compliance-related inquiries.

Knowledge Contribution: Participates in new staff compliance training.

Experience:

English reading and writing skills, good communication skills.
Understanding of product safety regulations and Australia compliance standards.
Good analytical skills to assess product compliance requirements.
Possess a thorough understanding of the New Aim products.
Experience with certification processes and regulatory documentation.
Chinese language skills (at least reading ability) is desirable for supplier communication and documentation review.

Position Summary: Independently manages compliance activities for assigned product categories or markets. Able to assess product compliance requirements, coordinate with testing laboratories and certification bodies, and ensure products meet regulatory standards before market entry.

Knowledge (Hard Skills):

Independently manage Australian certification processes (RCM marking, ACMA certification, safety testing, EESS, Energy Rating, WELS, WaterMark, Modern Slavery, Timber Due Diligence, Emissions, etc.).
Conduct product compliance assessments and gap analysis against Australian standards.
Coordinate with Australian testing laboratories and certification bodies.
Review and interpret Australian regulatory requirements (ACCC, ACMA, TGA, EESS, Energy Rating, WELS, WaterMark, Modern Slavery, Timber Due Diligence, Emissions, etc.).
Prepare and submit regulatory filings and documentation to Australian authorities.
Manage vendor compliance audits and corrective action plans.
Handle compliance-related customer and regulatory inquiries.
Have good understandings of all product categories sold by New Aim and their specific Australian compliance requirements.
Main contributor in generating NPD Pre-purchase Audit Reports for all new product development requests raised by the buying team.
Fully grasp IP infringement knowledge including patents, registered designs, and trademarks, and conduct comprehensive IP checks in both Australian and international jurisdictions.

Core Ability (Soft Skills):

Independently executes New Aim compliance procedures and Australian regulatory requirements.
Problem-solving skills to address compliance challenges and non-conformities.
Effective communication with internal teams, vendors, and Australian regulatory bodies.
Risk assessment and mitigation planning for compliance issues.

Knowledge Contribution: Product compliance training Regulatory update training Certification process training.

Experience:

Good English reading and writing skills, basic English speaking skill.
Strong knowledge of Australia product safety and regulatory standards.
Good leadership skills and coaching abilities.
Good communication and negotiation skills with regulatory bodies and vendors.
Possess a thorough understanding of the New Aim products.
Experience managing compliance projects and team coordination.
Being capable to provide practical business recommendations based on compliance insights.
Chinese language skills (reading and speaking ability) is highly desirable for effective supplier management and China branch coordination.

Position Summary: Lead responsible compliance team to achieve regulatory compliance targets and maintain product safety standards. Manages daily compliance operations, team performance, and serves as primary liaison with regulatory authorities and certification bodies.

Knowledge (Hard Skills):

Lead team to achieve compliance KPIs and Australian regulatory deadlines.
Manage complex Australian certification projects and market entry requirements.
Conduct compliance risk assessments and develop mitigation strategies for Australian market.
Handle Australian regulatory inspections and audit responses.
Establish and maintain relationships with Australian certification bodies and testing laboratories.
Review and approve compliance strategies for new product launches in Australia.
Manage compliance budget and vendor contracts.
Handle escalated compliance issues and communications with Australian regulatory authorities.
Have comprehensive understandings of all product categories as well as expert knowledge of one specific category.
Understanding of New Zealand standards and requirements is desired for potential market expansion.
Review and assess NPD Pre-purchase Audit Reports generated by P2 level, providing feedback and guidance when necessary.
Review IP checks (patents, registered designs, trademarks) conducted by P1 and P2 levels, ensuring thoroughness and accuracy.

Core Ability (Soft Skills):

Independently lead and drive compliance team to achieve Australian regulatory goals and KPIs.
Cross-functional collaboration with QA, buying, and customer service teams.
Negotiation skills with vendors and Australian regulatory bodies.
Team development and performance management.
Strategic thinking for compliance planning and risk management.

Knowledge Contribution: Regulatory compliance leadership training Vendor management and negotiation training Cross-departmental compliance coordination training Regulatory relationship management training.

Experience:

English reading and writing skills, good English speaking skills.
Extensive knowledge of global product safety regulations and compliance frameworks.
Strong leadership and strategic planning skills.
Good communication and negotiation skills with senior stakeholders.
Data analysis skills for compliance metrics and trend analysis.
Experience with regulatory compliance program development.
Chinese language skills (reading and speaking ability) is highly desirable for strategic supplier relationships and China branch operations oversight.

Position Summary: Responsible for establishing and maintaining comprehensive compliance framework for New Aim operations. Develops compliance strategy, manages regulatory relationships, ensures organizational compliance culture, and oversees all compliance-related activities across product categories and markets.

Knowledge (Hard Skills):

Develop and implement comprehensive Australian compliance strategy and policies.
Establish compliance team structure, roles & responsibilities, and KPIs.
Manage relationships with Australian regulatory authorities (ACCC, ACMA, TGA, etc.) and industry associations.
Oversee compliance budget, resource allocation, and cost optimization.
Conduct compliance program audits and continuous improvement initiatives.
Establish compliance reporting and data analysis systems.
Lead Australian regulatory change impact assessments and implementation.
Manage compliance-related crisis response and regulatory investigations.
Ensure integration of Australian compliance requirements into business processes.
Have full understandings of all product categories as well as expert knowledge of more than one category.
Understanding of New Zealand standards and requirements is desired for potential market expansion.
Share P3 workload in reviewing and assessing NPD Pre-purchase Audit Reports when necessary, providing strategic oversight.
Share P3 workload in reviewing IP checks when necessary, providing strategic oversight of IP infringement risk management.

Core Ability (Soft Skills):

Generate compliance strategy and plans to achieve organizational regulatory goals.
Develop and establish New Aim compliance culture and procedures.
Cross-functional leadership and stakeholder management.
Monitor regulatory trends and make strategic compliance recommendations.
Team headcount forecasting and compliance budget management.
Executive communication and regulatory relationship management.

Knowledge Contribution: Compliance program management training Regulatory strategy and planning training Cross-departmental compliance integration training Executive compliance reporting training Regulatory relationship and crisis management training.

Experience:

Graduate in HR

Position Summary:

Works to support the HR team with administration and operations.

Knowledge (Hard Skills):

Builds knowledge of AU employment legislation and regulation. Builds knowledge of HR best practice Builds knowledge of company policies.

Core Skills (Soft Skills):

Business Acumen: introduction to New Aim business and the different department.
Problem Solving: Supports the wider team with delivery of solutions.

HR Knowledge: Begins to understand HR polices, process, legislation and regulation for Australia.

Knowledge Contribution:

N/A

Experience:

2+ years experience in HR.

Position Summary:

HR Admin will execute day to day responsibilities of HR team that support the different departments on duties such as: End of probation documentation Drafting employment contracts Recruitment Organisation chart preparation

Knowledge (Hard Skills):

Core understanding of AU employment legislation and regulation
Displays clear understanding of company policies
Able to execute administrative tasks, under guidance

Core Skills (Soft Skills):

Business Acumen: develop knowledge of New Aim’s business and how the different departments operate.

Problem Solving: provide timely administration to employee requests and Managers instructions.

HR Knowledge: provide administration for Talent Acquisition, Performance Management, Learning and development.

Knowledge Contribution:

Participate in all relevant training sessions Projects -contribute to projects / SoP's

Experience:

3+ years of relevant experience.
Roll out the SoP's in action to the business - Talent Acquisition, Performance Management, Project management, Learning and development
Fair Work case handling. Initiate cultural events to promote engagement

Position Summary:

HR Generalist should be able to pro-actively execute all departments requirements relating to all aspects of HR. Payroll will provide payroll services to all employees, ensuring they are compliant and accurate

Knowledge (Hard Skills):

Core understanding of AU employment legislation and regulation
Company policies
Payroll process knowledge
Award knowledge
Payroll system

Core Skills (Soft Skills):

Business acumen: Understanding the company's industry and basic financial principles. Be able to assist line managers to set goal that can be measurable based on NA’s values.
Problem solving: Being able to independently handle employee complaints and provide feedback to both employees and managers.
HR Solution: Be able to support your client department to do Talent Acquisition, Performance Management, Learning and development.

Knowledge Contribution:

Develop and deliver 1 Courses per year, within department

Projects - contributes to Projects

‍

Experience:

5 + years of relevant experience.
Strategically understand the HR processes and define to the team - Talent Acquisition, Performance Management, Project management, Learning and development

Position Summary:

HR Manager / Project Lead / Senior Advisor is responsible to understand the business requirements and HR policies and procedures so they can be applied in a relevant and meaningful way. This role will advise senior leaders in the business on HR best practice and find practical solutions to ensure any risks (eg: Fair work claims) are minimised. They will lead meaningful projects and collaborate across the company.

Knowledge (Hard Skills):

1.Core understanding of AU employment legislation and regulation
Company policies
Level 4 knowledge of client department

Core Skills (Soft Skills):

Business acumen: Being able to analyse business data and metrics to identify trends and insights that inform HR. Collaborates with business leaders to align HR practices to achieve departmental goal of efficiency improvement or cost down.
Problem solving: Being able to independently handle Fair work claims, communicator and negotiator to facilitate company-employee communication. Understanding, defining and ensuring processes are defined to minimize risk.
Ability to apply legislation and regulation to business cases and bring to a resolution.
HR Solution: Be able to work out HR policies and support client departments to do Goal setting, Talent Acquisition, Performance Management, Project management, Learning and development.

Knowledge Contribution:

Develop and deliver 2 Courses per year, Cross department

Projects - leading department Project

Experience:

8+ years of relevant experience.
Methodology for defining best practice in applying HR knowledge, legislation, regulation and policies to the business. Apply external best practice into New Aim business model

Position Summary:

This role will provide expert information to the HR team on regulations, legal and policies. They will advise how to apply any changes that impact operations. This role will train relevant stakeholders in changes and train the HR team to keep them up-dated

Knowledge (Hard Skills):

Depth of understanding of AU employment legislation and regulation
Company policies
NA business model
Competitor HR business model analysis

Core Skills (Soft Skills):

Business acumen: Core understand NA's business model and HR industry trends, design tailored HR Solutions that encompass organizational, talent, and incentive aspects.
Problem solving: Be able to recommend concepts that promote employee engagement, reduce turnover, and promote a culture that attracts and retain stop talent.
HR Solution: Lead the thought definition of HR Processes, considering best practice externally being adapted to the New Aim model - Goal setting, Talent Acquisition, Performance Management, Project management, Learning and development, Incentive scheme design.
Provide guidance to the team on all aspects of compliance

Knowledge Contribution:

Develop and deliver 2 Courses per year, Company-wide Project- leads company-wide Projects

‍

Experience:

Graduate

Position Summary:

N/A

‍

Knowledge (Hard Skills):

Business acumen: Collaborates with team to align best practice to achieve departmental goal of efficiency improvement or cost down.

Supports other team members and develops knowledge of company processes and procedures.

Core Skills (Soft Skills):

Communication: Strong communication skills, able to interact with team members.

Time Management: Manages time effectively to complete tasks

Team: Supports more senior team members with administration and data.

Problem solving skills: Ability to approach problems methodically and initiate collaboration to find solutions.

Knowledge Contribution:

Participates in trainings.

Experience:

Entry level

Position Summary:

Knowledge (Hard Skills):

Business acumen: Able to analyze business data and metrics to identify trends and insights to apply to role.

Can execute company processes individually and contributes to teams work.

Can use initiative to identify issues / potential opportunities and can execute required tasks around these initiatives

Ability to work independently on areas of strength

Core Skills (Soft Skills):

Learning Agility: Develops and learns about other departments to improve company knowledge.

Communication: Strong communication skills, able to interact with other departments and third parties.

Time Management: Manages time effectively to complete tasks

Team: Supports more junior team members with knowledge and company processes.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

Knowledge Contribution:

Contributes to training material for department.

Contributes to projects to contribute to income/cost/customer experience/organisational capability (FIVE VALUES).

Experience:

Experienced

Position Summary:

Knowledge (Hard Skills):

Business acumen: Able to analyze business data and metrics to identify trends and insights to apply to role and identify improvements that support cost saving, continuous improvement.

Supports all team members to align best practice to achieve departmental goal of efficiency improvement or cost down.

Core Skills (Soft Skills):

Learning Agility: Develops and learns, cascades learning to junior team members.

Communication: Strong communication skills, able to interact with team, other departments and third parties

Time Management: Manages time effectively to complete tasks. Anticipates future workflow demands and allows for this to meet deadlines.

Team: Supports more junior team members with knowledge.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions. Has continuous improvement mind-set.

Knowledge Contribution:

Creates and delivers training material for department.

Contributes meaningfully to projects to contribute to income/cost/customer experience/organisational capability (FIVE VALUES).

Experience:

Senior.

Position Summary:

N/A

Knowledge (Hard Skills):

Business acumen: Able to analyze business data and metrics to identify trends and insights that inform the team.

Initiates business improvements and implements.

Aligns with stakeholders and business leaders to achieve best practice and departmental goal of efficiency improvement or cost down.

Supervises others and supports junior team members development.

Core Skills (Soft Skills):

Learning Agility: Develops and learns, cascades learning department wide.

Communication: Strong communication skills, able to interact with stakeholders.

Time Management: Manages time effectively to complete tasks.

Team: Supports more junior team members with knowledge.

Problem solving skills: Ability to approach problems methodically and collaborate to find solutions.

Knowledge Contribution:

Creates and develops training material for department wide.

Leads minor projects to contribute to income/cost/customer experience/organisational capability (FIVE VALUES).

Contributes to company wide projects.

Experience:

Experienced Senior.

Position Summary:

Business acumen:

N/A

Knowledge (Hard Skills):

Business acumen:

Core understanding NA's business model and industry trends, able to apply this knowledge to business scenarios.

Manages team members and reviews processes for continuous improvement.

Plans and leads initiatives.

Able to create and apply processes across departments.

Identify gaps in processes and provide solutions.

‍

Core Skills (Soft Skills):

Learning Agility: Develops and learns, cascades learning company wide

Communication: Strong communication skills, able to interact with stakeholders

Time Management: Able to prioritise independantly to complete tasks and supports the team with priorities Team : Supports more junior team members and empowers them to work independatly.

Problem solving skills: Ability to approach problems methodically and provide solutions.

‍

Knowledge Contribution:

Designs and plans trainings company wide

Leads projects to contribute to income/cost/customer experience/organisational capability (FIVE VALUES) company wide.

COMPETENCY CRITERIA

Experience

Position Summary

Knowledge (Hard Skills):

Core Skills (Soft Skills):

Knowledge Contribution

Experience

Position Summary

Knowledge (Hard Skills):

Core Ability (Soft Skills):

Knowledge Contribution:

Experience

Position Summary

Knowledge (Hard Skills):

Core Skills (Soft Skills):

Knowledge Contribution

Experience

Position Summary

Knowledge (Hard Skills):

Core Skills (Soft Skills):

Knowledge Contribution

Experience:

Position Summary:

Knowledge (Hard Skills):

Core Skills (Soft Skills):

Knowledge Contribution:

Experience:

Position Summary:

Knowledge (Hard Skills):

Core Skills (Soft Skills):

Knowledge Contribution:

This department has no competencies at this time but may be added later.

This department has no competencies at this time but may be added later.

Experience

Position Summary

Key Responsibilities:

Knowledge (Hard Skills):

Core Skills (Soft Skills):

Knowledge Contribution

Experience

Position Summary

Key Responsibilities:

Knowledge (Hard Skills):

Core Skills (Soft Skills):

Knowledge Contribution

Experience

Position Summary

Key Responsibilities:

Knowledge (Hard Skills):

Core Skills (Soft Skills):

Knowledge Contribution

Experience

Position Summary

Key Responsibilities:

Knowledge (Hard Skills):

Core Skills (Soft Skills):

Knowledge Contribution

Position Summary:

Hard Skills (tech):

Soft Skills: (Non-tech):

Work Contribution:

Knowledge Contribution:

Position Summary:

Hard Skills (tech):

Soft Skills (Non-tech):

Work Contribution:

Knowledge Contribution:

Position Summary:

Hard Skills (Tech):

Soft Skills (Non-tech):

Work Contribution:

Knowledge Contribution:

Knowledge (Hard Skills):

Core Ability (Soft Skills):

Work Contribution:

Knowledge Contribution:

Position Summary:

Experience:

Hard Skills (Tech):

Soft Skills (Non-tech):